[Resolved]  Redbus — Booking with wrong date

I booked a on 26th July for my friend sh k k mathur for a trip from Noida sector 37 to vrindavan for 29 th July ticket no TR8Q33701949 was generated. I found date of journey 27th immediately i opted for change of date option for same bus service ie Taj express bus service again for 29th July and ticket TR8Q76812872 was generated to my surprise again date of journey was 27th July.Immediately i contacted customer care i was told that change of date is possible once only which I already used and both tickets genered as per your input data.I have been using online service since inception and never faced this kind of problem at least cautioning message should have come when same date time and bus service wrongly imputed before geneting ticket.i am 100 percant that I entered correct date second time i suspect system related problem pl investigate.
Pl investigate
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Aug 30, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Jul 27, 2022
Updated by mk3333
No further information at this stage
Verified Support
Jul 28, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
 
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