[Resolved]  Redbus — Bus booked didn't even showed up

Address: grievanceofficer@redbus.in

Hi,
I had booked a bus by name BMCC pvt ltd from hyderabad to Bangalore 0n 5th Feb 2023 from paradise firestation stopat 7.30PM pickup. The pickup van that was supposed to pick me up didn't come at all and at 8.30 PM they called and said I need to come to lakhadikapul stop otherwise they will leave. Even though I tried explaining them that my booking in redbus is from Paradise firestation, they simply said speak with redbus at disconnected. Later, I was told that I need to come to Pariwar Dhaba if you need to catch the bus, which is in outskirts of Hyderabad. I had to catch a auto and paid 1500 to reach the Pariwardhaba to find out that the bus operator is not picking the call. Again after few frantic calls they made reservation in another national travels bus and I was able to make the journey.

Such an traumatic experience, the most difficult part is that the operators do not respond or just say ask the redbus.

If it was a single lady or single mother with kid what would been the situation, I would solely blame Red bus only, as they do not check and verify the bus operators.

Please do not book any buses in Redbus app which is not of renowned operators. Red bus only make commissions with these bad operators.

Beware!

I am sharing my horrific experience.