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I hv booked to and fro bus tickets fo my aurangabad travel on redbus app for 3 person. Now due to medical emergency i want to cancle ticket for 1 person and keep for remaing two but, partial cancellation option is not available in redbus app, no telecalling support is accessible. Support us in partial cancellation of both tickets. Hope team redbus will address our issue on priority.
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Verified Support
Sep 30, 2019
Red Bus Customer Care's response Hi,

Greetings from redBus!

We are sorry to hear about your issues and regret the hassle. However, we regret to inform you that partial cancellation is not allowed for the tickets shared as per the bus operator's cancellation policy. We request you to kindly check for cancellation policy in the E-ticket shared on the registered email id. We request your kind understanding in this regard.

Thank you,
Team redBus
Sep 30, 2019
Updated by ub_prabhakar When I call Operator they Said it's red bus policy, we have nothing to do with it. If I had booked offline it could had been cancelled partially very easily. Now you are putting it on operator. Partial cancellation is a simple facility which govt app like IRCTC is also providing. You people call customer king in advertisement and treat him like your slave once he came in your fold. Unfortunate.
Please get partial cancellation included in your App and Advertise it. I am sure it will be one o[censored]SP for increased sales.
 
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Sir..I stil not recieved my refund of Rs 323...

Ticket details:
Ticket number (TIN): TNAE25422485
From: Guwahati
To: Silchar
Date of journey: 04/10/2019
Travels: seema travels
Bus type: NON A/C Seater (2+2)
Boarding time: 06:00 AM
No of seats: 1
Seat number: 11
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