[Resolved]  Redbus — Cancellation ticket refund not received yet

Website: Redbus

Your ticket from Shrungartali (Guhagar) to Mumbai on[protected] through MSRTC has been cancelled successfully and a refund of ₹ 993.80 has been initiated to your Credit/Debit card **account. Below are your booking details for this ticket

TIN TQ9Y10028772 Date of Journey [protected]
Source Shrungartali (Guhagar) Destination Mumbai
Travels MSRTC Bus Type PARIVARTAN DAY ORDINARY
Boarding Time 08:30 Number of Seats 3
Seat Numbers 37, 39, 38
Your cancellation charges were deducted as per the below mentioned Operator's policy.

CANCELLATION POLICY
Cancellation time Cancellation charges
Before 14th Sep 08:30 AM ₹121 (10%)
After 14th Sep 08:30 AM & Before 14th Sep 08:30 PM ₹303 (25%)
After 14th Sep 08:30 PM & Before 15th Sep 04:30 AM ₹606 (50%)
After 15th Sep 04:30 AM & Before 15th Sep 08:30 AM ₹1212 (100%)
Below is the breakup of your refund:

BUS TICKET
Amount paid ₹ 1130.00
Refundable amount ₹ 993.80
Refund breakup
Amount Paid (excl discount & offers) ₹ 1130.00
Cancellation charges - ₹ 121.20
Reservation Fee - ₹ 15.00
Total Refund Amount ₹ 993.80

The money will be credited in your Credit/Debit card (******) account in 5-7 bank working days.

Thank You!

But 10 days gone money not yet received
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Apr 13, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Sep 22, 2021
Updated by Suraj Solkar
Not resolved yet.
Sep 23, 2021
Updated by Suraj Solkar
Resolved
Verified Support
Mar 08, 2022
Red Bus Customer Care's response
Dear Supriya,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQ9Y10028772.

As we discussed during our phone conversation, we are equally concerned about the delay in the refund and hence we checked at the Payment Gateway.

We are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure, the amount should have been refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below the refund details:
Refunded Amount: Rs. 993.80/-
Initiated on: 08/09/2021
Source: Original mode of payment
ARN or Refund Reference Number: 74661701252125137970768

If you do not receive this amount within the expected time, please reach out to the Bank's customer care team using the number mentioned on the back of your card with the above-provided refund reference number. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

Stay safe, stay healthy!
Your redBuddy
 
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