[Resolved]  Redbus — Complaint against to Red Bus customer care executive

On dated 07/Sep/2020 I had booked ticked from Chennai to Salem PNR no is T31029009 on 09/Sep/2020 @ 11.45 bus timing and my boarding time is 12.35 AM (Which means next day of morning) @ Perungalathur bus stand, but before day i had checked with red bus customer care executive they has confirmed you should board the bus on 08th of Sep mid night not for 09th of Sep. So as per confirmation i had reached my boarding point and checked with SETC counter person as well as bus conductor both are said this ticket is not valid on today you should board on next day of same timing. Due to night-time there is no possibilities to back my home so what we decided same bus i boarded with paid extra amount and after that i would tried to cancel my ticket but as of now still not yet refunded. I had raised so many complaints but as of now i didn't get any information from Red bus team. I need my refund amount.