[Resolved]  Redbus — Harassment by bus operator

Hi,

This is with regards to my bus tickets (having booking id- 97AVR472 & 97DS26JZ from Dehradun to Delhi dated- 15th Aug 2022 departure time- 15:30).
I’m very disappointed with the behaviour of Bus service provider. We coordinated with the service provider & couldn’t locate bus, finally when we could find the bus & entered in Bus the bus conductor said that your all 3 seats has been allotted to someone else so we were forced to get down from the bus. Having my cousin being a female as a co-passenger they denied us to take along & forced us to get down from the bus because our seats were allotted to some random people on first come first serve basis assuming that we are not travelling, though I was in continuous touch with the bus coordinator to locate the bus.

This behaviour is totally unacceptable, my cousin has his exams supposed to happen on 16th in Delhi. They still denied wo we have to book a cab immediately paying 7000 to a random cab taxi seevice booked from nearby.
Kindly looked into it & refund my costs incurred else I’ll have to knock the door of consumer forum for the mental inconvenience we have been caused.

I’m hereby attaching the photos I clicker on the spot of inside bus & then getting us down & bus leaving us on the way.

Take actions asap..

Kind Regards,
Shubham
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Oct 9, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
 
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