[Resolved]  Redbus — Operator cancelled service

Address: bangalorwe

Operator has cancelled the bus and informed through text message a week before even after reporting the details to red bus these guys keep on telling we are checking from our end and not at all ready to refund the amount i paid.

a big harassment company you cannot connect to call center executive to explain your problem.

details of boking below

Ticket No : 68428097 Uid Number : 9591
Service Code/Name : BNGCHANDAPUR-BHELBEERAMGUDA/1083 Service Category: Garuda Plus (Volvo/Benz AC Multi Axle Semi Sleeper 2+2)
From : YALAHANKA To : HYDERABAD
Pickup Point : YALAHANKA Pickup Point Adress : BESIDE MAHINDRA SHOWROOM & COFFEE DAY

regards,
Sumant
[protected]
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Sep 11, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2022
Red Bus Customer Care's response
Dear Sumantha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR8Q74808105.

As we discussed during our phone conversation, your request for ticket cancellation is complete and below are the details:

Date of Journey:12/8/2022 10:00 pm
Source: Bangalore
Destination: Hyderabad
Bus Operator: TSRTC

As per the operator’s cancellation policy, the cancellation charge has been deducted from the total amount paid at the time of booking. The refund of the remaining amount has been initiated to the original source of payment used by you at the time of booking.

Below are the refund details:

Date of Journey: 12/8/2022 10:00 pm
Refunded Amount: Rs. 2396.1/-
Cancellation charges as per policy: Rs. 60.9/-
Initiated on: 08/08/2022
Source: Original mode of payment

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

You have the option to view the bus operator’s cancellation policy on the E-Ticket sent to you at the time of booking.

For all your future endeavors, we have simplified the process to cancel the ticket and check for refund status through the redBus website or mobile app.

Stay safe, stay healthy!
Your redBuddy
 
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