[Resolved]  Redbus — Redbus backing bus operator instead of pathetic service

I am travelling from Hyderabad to Kandukur for housing warming event, booked a bus with Primo label assuming that buses are decent & can travel peacefully but I have experienced bitter travel of my life
1. bus delayed by 1:30 hour at the departure
2. bus break-down at 2AM in the morning & service took almost 4 hours halt
3. Few hours later bus met accident with tree, am injured when I enquired with redbus, they are saying if bus operator pays us we will reimburse the same
4. bus is delayed by 6 hours to my destination

redbus is still backing the same operator in that route (kamkshi tours & travels)