I have booked two tickets for INDORE to JAIPUR(Rajasthan) on 8th JUNE 2022 via MARCOS TOUR & TRAVELS. Money is debited from my account but at the time of boarding bus operator says the bus has cancelled due to some reason and money will be refunded soon but it's been more than 24hrs refund is not received .
BUS OPERATOR NUMBER; [protected]
(TIN); TR[protected]
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Jul 15, 2022
Complaint marked as Resolved
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2022
Red Bus Customer Care's response Dear Sudama,
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TR[protected].
We can imagine how troublesome the experience has been due to unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.
As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 2001.9/-
Initiated on: 10/06/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank
Stay safe, stay healthy!
Your redBuddy
Verified Support
Jun 14, 2022
Red Bus Customer Care's response Dear Sudama,
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TR[protected].
We can imagine how troublesome the experience has been due to unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.
As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 2001.9/-
Initiated on: 10/06/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank
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