Redbus — Refund issue

I booked a ticket from rajamundry to Hyderabad in red bus on August 6th at 11:20 bording time. But bus got delayed for 3 hours and no one intimated us regarding this. We waited for 1 and half hour in the rain but bus not arrived and driver or anyone haven't given any information regarding bus delay. So we went back home without taking bus. Here are the bus details:
Vansh Travels
PNR:138361
Vehicle Number:AP04TW8686
Service:VNT - 14
Our details:
Name: Sunitha
Seat num: 16
Boarding point: lala cheruvu, rajahmundry.
So, due to bus delay and no one intimated us, we haven't took bus for that reason I kindly request you to refund my amount back.
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