| Address: RED BUS, PSR Travels, Anantapur to Chennai | | Website: www.psrtravels.in/index |
Dear Sir, Refer to the above cited subject, the details of travels are Date of Journey: 16-Oct-23; PSR Travels (Anantapur to Chennai), Time: 09:15pm. Ticket no. TSBB89155545. Based on mentioned details by daughter and wife are passengers and waited till 12:00am where bus has not reached to pickup point & also no proper response from Red bus and travels. I have called to Red bus customercare and inform that they cant wait till late nights on road as safety point of view and requested to Refund my money (or) change the date of travelling. Customercare confirmed, "they have initiated for REFUND & will be credited within 48Hrs".
As an followup, again i have called dt. 17-Oct-23 then i got the same reply "our Escalation team will call you and taken complaint no. 23266134. Again i have called dated 25-Oct-23. Now they are replying that Refund cannot be provide. In view of above, requesting you to help for Refund of my money.
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