Redbus — Reschedule my ticket

I would want to reschedule my ticket. But red bus is not allowing me to reschedule or cancel. I can not afford to loose money of 5.5k
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Red Bus customer support has been notified about the posted complaint.
 
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I got a call from [protected]

It is a fraudulent call asking for card details and otp

Such a bad experience with redbus

Nothing is genuine here.

I need my money back
I have received a call from redbus refund team executive named Rahul. Phone number: [protected]. He said that he is going to resolve the complaint I have raised in the app.

The above number belongs to redbus customer service mentioned in their website. He said as per policy we can not reschedule again. Instead he stated to refund the amount to my account. He asked for my debit card details stating that he wanted to verify. He got my card CVV. I got skeptical here. He said u must have received a coupon which u can use again to book. But I didn't receive such code. Instead I got OTP from my bank for transaction of amount 5499.

I want my money back.

I have the recording of the phone call. Will definitely raise police complaint
Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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