[Resolved]  Redbus — Service Issue & Refund

Address: Gwalior

Dear Sir / Madam,

I am writing to you to raise an issue about: Bus Services

The issue that I have experienced was: Yesterday I booked 2 tickets from Pachore to Biyavra. Bus pickup timing 10:10 pm at Pachore bypass. I reached their place in 10 minutes but the bus passed the pachore bypass before his fix timing. I have made a lot of calls to the bus operator but he did not pick up my call. When I tried my another no. to the bus operator then he replied, "bus has already reached Biaora city".
Please look into this matter.

It occurred on: 26/06/2022

Yesterday I booked 2 tickets from Pachore to Biyavra. Bus pickup timing 10:10 pm at Pachore bypass. I reached their place in 10 minutes but the bus passed the pachore bypass before his fix timing. I have made a lot of calls to the bus operator but he did not pick up my call. When I tried my another no. to the bus operator then he replied, "bus has already reached Biaora city". Due to this I miss my train which is from Biaora to Gwalior at 11:38 pm.
Please look into this matter.
please fulfill my losses.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Regards
Arun Shukla
[protected]
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Aug 8, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
 
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