[Resolved]  Redbus — Ticket cancellation trouble

Address: BANGALORE ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No:
Website: www.redbus.in

Hello
I was trying to cancel the ticket booked for 5th June 2022 ie. today on 10:35 PM for Jaysingpur to Pune.
I was not able to access the required pages of Redbus in between 10:00 AM to 10:35 AM.
As there was no refund is provided if we cancel the ticket after 10:35 AM i was not supposed to get the refund.

To make the at least 50% refund i was trying to cancel the ticket so that other needy person can travel in place of me. But due to continuous failures in cancellation specially during this time between 10:00 am to 10:30 AM, i was not able to cancel the ticket.

Very disappointing. I was associated with Redbus since very longer. this was not expected. When i called redbus & tried to connect the customer care executive then it has taken almost 20 mins and after 3 calls it got connected.

When i connected to the customer care executive they are keep asking the proofs against this activity which is strange but true.

I will not go for Redbus booking in futurre to avoid these issues

Thanks in advance.

BR
Datta
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Jul 9, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
 
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