Royal Enfield Complaints & Reviews

My bike no is od 02ay 6536. This is my 3rd free servicing at re service station, tankapani road, bhubaneswar, odisha. My job card no is 03. But the service manager mr asit kumar ram instructed his service engineers to service the other vehicle whose job card was even not done.
While asking the reason of such illegal act, he is one of my friend and i have to serve him first.
Then he did not respond to my queries at all and asked me to go back if you have some problem.

It is the worst service i have ever seen. Absolutely below standards.
You are requested to please take up this issue on priority and revert to my registered email id or call me.
If no response is received on the issue, proper action will be taken from our end.
Regards,
Banoj parida
[protected]
[protected]@gmail.com

The service provider of Royal Enfield in Rourkela damaged the inside thread of the engine of drain bolt area during the free servicing time dat means in warrenty period. i have complaint about it in Royal Enfield customer care...After that the service manager has taken my bike to a lathe machine and arranged a temporary solution of it..but i am facing again and again the oil leaking problem..as my bike is in Warrenty period and they damaged it, so in that way they have to replace the engine but they don't want to do it..plz help me out from this as i can't afford the maintenance price bcuz of that problem in regular basis. Plz kindly helo me

Iam buy a himalayan bs4 abs version at south west motocorp kanhangad. At delivery time the vehicle is not conditioned as brand new, some parts are damaged. They ask to me the complaint accessories are replace in next week. Still 1 month they will not solve my issue. The vehicle documents not ready for delivery time, still not given vehcle documents. Please solve my issue at earliest.

On 20.01.2019
I went to lovish automobiles. And i told them i m facing pickup peoblem in my 500 classic desert storm. They okay we xhech it sir
They replaced..
1. Air filter element
2. Oneway valve
3. Clutch plate kit
4. Oil filter
5. Suction filter
6. Engine oli
Still my bike have same issue.
At the end they said we have done as much as we can.
Its better for u to become abitual of this pickup
..
Honestly
Royal enfield.. Do you really think people will purchase ur next bike... Ur damaging ur own brand... Please learn something from jawa bike and their service.. At least visit their showroom.

Glad to tell you today i have purchased jawa 42.. Thanks to u people and ur poor service.

Hi team,

This feedback is in regards to the horrible service provided by royal enfield cvs motors service station - horamavu branch, bangalore.

I own a re classic 350cc, i got my 4th service done on 30/03/2019. I mentioned the advisor at the time of service that i think that the chain is loose & looks like it needs to be tightened as it makes noise while driving.

I really did not know what they did at the time of service. After the service i did not use the bike for 5 days, because i travel to work by company cab. When i was riding the bike on 06/04/2019, the sound from the chain was worse when compared to before. I had taken the bike to the service station on 09/04/2019, one of the senior technician there said that the chain is bent & the complete chain sprocket needs to be replaced which is worth ₹3500 & this was 'not' told by the advisor at the time of service or at the time of delivery nor was the same mentioned in the invoice copy.

Today, your customer relations team had called up for the feedback & i mentioned the same & took the vehicle to the service station. When i took the bike to the service station, the advisor started arguing stating that he mentioned & when i asked where is the written statement, he had no words.

The job card was checked by the floor supervisor & manager where the technician has mentioned the chain sprocket needs to be replaced & they apologized for the same not being informed. Also, your records no where mentions that it was informed to me.

Now they are telling that i have to pay for the part & they will get the chain sprocket replaced.

The advisor only called me to inform that the vehicle was ready for delivery & no other additional information was provided.

My point here is, if the same was mentioned at the time of service/delivery i would have paid for it. Now it's your company's mistake for not informing me about this nor there was any written statement given to let me know about it & why should i be penalized for this?? I will not pay anything for the company's mistake. Penalize your company people for it.

There is so many other feedback about this service station & the above is just one of them.

Regards,
Alvin mario
+91 [protected]
Vehicle # - ka-03-jr-8354

Dear sir mene 9/4/19 ko bhi apne sath hue misbehave & dealer ki sewa me khami ke bare me complaint ki thi jis ki vajah se dealer ke yaha se phone aya ki aap ek bar dealership par visit kare m 11/4/19ko karib 3pm par showroom par visit karne gaya par vaha par showroom ke owner jin ka nam shyam suder batya gaya & staff ka target sirf Iss bat par tha ki vo koi form par sign karvana chayte the customer ki satisfaction se unhe koi parvah nahi the jab owner se mile to unka attitude bhi apne staff ke jaisa & apne staff ke faviour

Dear sir I visit the your dealer for purchase the royal enfield bike. But not response to see the bike model etc not arrenge ment the clean water I want to test drive but he asked me ki showroom par petrol nahi h aap ko wait karna padega i wait 45 minutes par vo koi bhi arrengement nahi kar paye jab mene pucha ki aur kitna time lagega to uneno kaha ki abhi nahi ho sakti to customerka time kyu kharab Kate ho to sales man ka behaviour itna kharab tha ki mene showroom se hi 9/4/19 ko helpline par complaint kare. 10/4/19ko phone aya ki aap showroom par visit karo.

Respected sir/mam I am very much disappointed by your staff behaviour today when I went to one of the showroom name as sahila Royal Enfield .. I went there to persue a riding gear which is going on a discount of 25% as per companies portal .. but the staff refused and argued with us saying that it is not applicable anymore i[censored] want to take u can or else leave it.. I want to bring it into your knowledge is it the way to talk to a customer like this who is a regular customer of Royal Enfield since 2 years .. so I want you all to take necessary action against him.. he detailed himself as the assistant manager of the company as said by him.. kindly take necessary against him to avoid a bad impression ... Which will take your company to a step back..

I give my bullet for 3rd service in two times at veliyathu motors thodupuzha. They said they have no time for free servicing. Yesterday finish 3rd service date.in my bullet has only 6 month old but the head light lamp is not working and two small light in the two side of the meter is not working. I run 100 km in a day but i get only 25 km mileage. Now i believe royal enfield cheating public. What remedy from the part of royal enfeild reg no kl 17s 7189

Team,

I own a bullent 500 standard kl-52k-3684- (Make 2016), regular service the vehile at authorized showroom where i purchased the vehicle which is concept bikes - kazhakuttom - trivandrum-kerala.
The last paid service i made was on feb 28th 2019.
Recently i hear a tap sound coming out of the engine and when i took the vehicle to th showroom, was informed that the crank has gone faulty and needs to be replaced.

I asked why this occurred as the vehicle do undergo periodic regular service, the bike has only run 17250 kms and is single owned. I have not received any reply instead they asked to replace it where it costs 15000 for new one.

I need this to be covered under my bike warranty for the following reasons.

Newly purchased vehicle and do undergo periodic service - why this was not checked initially by the technician team as the periodic paid service do accrue bills wherein parts are replaced, but it ended up vehicle having major engine failure which was ignore by the technician at workshop and led to this major problem.
Vehicle has only run 17250 kms.

I have bought this bike last year and it is giving odd engine noise and heating problem, i have gone to service centre more than 5 times but they are unable to sort out the problem, the engine is making cranky noises and burning kind smell is coming when the bike is heated up, very disappointed,
Thus company gives a warranty of engine for 2 years but after buying this bike engine started making noise within a month.

I purchased my royal enfield thunderbird -350 from marikar motors trivandrum during may 2018.
Kl 01 cc 330.
Within 7 months paint from oil filter starts disappearing. During free service on 3rd feb 2019, i told marikar motors about the complaint. Then they told spare parts not available. They promised to call back me. After one month i registered a complaint with [protected]@royalenfield.com on 05 march 2019. Complaint id — ccshoc[protected]. One call came, enquired details promised to settle the issue and then they closed the complaint themselves. Complaint closure sms came to my mobile. Again i registered another complaint. Again they closed the complaint themselves. It is a waste of time to register complaint with [protected]@royalenfield.com.
Very poor service given by m/s. Marikar motors, trivandrum. They will do nothing. Latest complaint given on 03 april 2019. Complaint id - ccshoc1920246. All the complaints were registered on same loop of trial mails again & again. At least royal enfiled support should have read the trial mails before registering new complaint again & again.
Very bad experience with royal enfield.

I purchased royal enfield classic 350 on 30/october/2018 from jaycee motors amritsar. And till 08/april/2019 i didn't get my original rc from the showroom. They said rto taxes are increases that's why delayed in the rc. I am paying emi of my bike without using it because provisional rc validity is only for 1 month. Every time i called they replied 2 months, 1 month, 15 days, 7 days more required to get the rc.

There is a worst company because my bike as struked when i'm driving and again it turns 20times more i'm complaining to showroom service they serviced 4times as same problem but didn't ready they change some volve something but the complaint come again and again this is worst showroom and worst service that showroom at krishnagiri, tamilnadu, 635001

I have purchased royal enfield thunderbird 350x in september end. After 1st service i have problem in engine noise. I am hearing metal noise once engine got heat i hearing heavy noise. Now i have crossed 7000 km. But from service center they trying to convince me this is the engine sound. They have sent a mail certified that the engine sound is normal.
They was measuring noise by decimal meters. Meter will shows the noise lavel only. It will naver define type of sounds. But they working based on decimal metres.

Dear team,
I gave my bike to kings autoriders one of your royal enfield dealder in pune for service. But after service my rear disk break is making a very bad noise. I complaint to the service center 5 time. Each time they called me and after some time told its done. But till today i am suffering from the problem. And now they are not helping me.

I gave my bike for servicing on friday morning arount 12-1 pm and i was informed that i would get it done by the same day evening or max next day morning i. E. Saturday morning. When i reached service centre saturday afternoon to take my bike, i was informed that service centre was closed for two days and i could get the bike only on monday morning. #!!! Why did they not informed me about these holidays at the time of taking bike for servicing? Three days for bike servicing! This is pathetic service. One of the worst service centre i’ve ever seen. Who has given franchise to these #!?

I have serviced my bike at royal enfield service centre nagaon, Bajrang motors but there service manager is disgustingly bad as he didnot provide me spare parts which is under warranty as my bike is 11 months old and only 10000 kms run.My bike carborator has become bad and it is under warranty. Neither of your support staff or customer service operator helped me regarding this. Its totally worthless buying a Royal enfield. Totally disappointed.

Sir
I have booked a bullet on directly[protected]. But i have not yet been a vehicle delivery. When your dealership came into the jeeps' enfield, they responded very badly. They ask you to tell anyone or book them directly. That's why the dealer says he's staying in the vehicle. And now i have passed the loan and it's a month now. I have to pay emi now without getting a vehicle. We would like to take this momentum immediately.

Sir
I have booked a bullet on directly[protected]. But i have not yet been a vehicle delivery. When your dealership came into the jeeps' enfield, they responded very badly. They ask you to tell anyone or book them directly. That's why the dealer says he's staying in the vehicle. And now i have passed the loan and it's a month now. I have to pay emi now without getting a vehicle. We would like to take this momentum immediately. Otherwise i will report it on social media and complain to the consumer court. And it will also be news in newspapers.