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Sleepwell Complaints & Reviews

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Updated: Dec 29, 2024

Complaints 376

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322

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Kolkata, West Bengal, 700091

Ref: Tax Invoice Number AIPL/079/14-15 dated 2/2/15

Product Name: Sleepwell Flexi Resitec Air

Size: 78*72*5

With reference to the above tax invoice, I may hereby mention that I had purchased the aforesaid mentioned mattress in keeping with the disclosed qualities and features of the mattress.

However, since that last 1.5 years since when I am using this mattress, I wake up with...

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Address: New Delhi, Delhi, 110034

Website: www.sleepwellproducts.com

I have purchased mattress from sleepwell authorised store on 31st august 2016 for rs. 20500, with warranty registration no. 31936535. as soon as i opened the mattress, there was yellow stain around one corner. at the same time itself, i have forward my complaint to the dealer where i purchased this mattress (sleepwell gallery, ace comfort gallery, gp-8, pitampura, delhi – 110034,[protected]. i also have registered my complaint on sleepwell...

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Address: 560064

I purchased 1 sleepwell (model- SPINEBOND) mattresses in Bangalore from an authorized dealer on 14th May 2016 in Yelahanka, Bangalore and paid an amount of Rs.11, 500. But within 15 days the mattresses started sagging and compressed on the both the sides. At the time of purchase, it was assured that that the mattress is good for spine support but it turned out to be absolutely false as the mattress is too soft to give support to my back and...

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Address: 560062

I brought my sleepwell amity 10 inch spring mattress for rs 50000+ 3 years back and used it sparingly as i was out of country. We recently moved to bangalore and had kept the mattress standing as recommended. The sponge on top of the spring got collected on one side and to our surprise the sleepwell team said that it got damaged in transport since we moved to bangalore. Hence, they will not cover under warranty. Moreover, there was no way...

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Address: East Godavari, Andhra Pradesh, 533006

Website: www.sleepwellproducts.com

We bought a mattress in october 2015, having a warranty of 10 years. there is a big fold in the middle of mattress and wrinkled foam been observed from a couple of months, the same pictures are attached. and the vendor is not responding well. can you please do the needful....

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Really disappointed on entire experience with team Sleepwell. After lot of research and guidance from the store we purchased Serenity mattress which cost around Rs.32k. After few months the mattress started loosing firmness and now is the cause for major spine problem as it does not provide required body support and feels like sinking inside the mattress. Even after explaining detailed issue on the customer care, the complaint was handled...

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Address: 560100

Website: Sleepwell

We bought sleepwell dignity supportech mattress from electronic city Sharma furniture in Feb 2016. The night the mattress arrived, I used it. In half hour, I felt uncomfortable and could not use it more. My husband said he will try it that night, but in an hour, he felt back ache and shifted to usual mattress.
I raised a complaint with sleepwell customer care. An executive appeared after 15 days. He said, it looks good and because...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 400701

Website: www.sheelafoam.com

Hi,
complaint no.is 43110
Customer Care Mail ID -

This is just to sharing my bad experience with Sleepwell Mattress and their customer care . I have purchased one Sleepwell Duet Luxury mattress cost Rs.24000 on 13th of December 2015 . After using it I have started with severe back pain and body ache but I considered with some week to adjust my body with the mattress but unlikely my whole body was started paining...

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Address: Kolkata, West Bengal, 700040

Website: www.sleepwell.com

I had bought Mattress Orthotec (78 x 60 x 4) from Snehalata Bedding Stores, Kolkata, immediately within 2-3 months o[censored]sage I noticed sagging of mattress and registered a complaint on 13/06/2015 with ref nos 35638, I was told inspection by Sleepwell representative will be done within 10-15 days time. Mr. Kamlesh from Sleepwell inspected the defect on 11/07/2015 and confirmed immediately that the mattress will be replaced with a new one, or...

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Address: Raigad, Maharashtra

To Sleepwell Sir/madam myself sachin Gundecha want to inform you that i have purchased an quilt comfortor from an authorized sleepwell shoppe in Panvel, District Raigad, Maharashtra. On that product is has been written to be maintained by dryclean only and for same purpose i went to laundry but they are saying that cloth will shrink after dry cleaning. Afterthen i hav been in your store. But they are not responding and arguing with us...

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Address: Faridabad, Haryana

Hello, I have bought the Sleepwell 8'' mattress in June, 2012. Within a year, i complaint the improper Sponge and dearth of Mattress to dealer who directed me to Sleepwell representative of the Faridabad area. He investigated and said there is problem in mattress but try using the other side. I did but that didnt help and the springs got worse as days passed. I called the dealer few months later and he directed me to another representative....

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Address: Udham Singh Nagar, Uttarakhand

Sleepwell-The global brand whose reputation precedes its name, But its mattresses has been a source o[censored]npleasant experience for my family.I bought them on 27 September 2013 and the mattresses serial number are 16227066 and 16227065.The mattresses after a few months started emitting water and I had tried to file a complaint by calling their customer care number but nobody is answering my call and my grievances had gone unnoticed.So i will...

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Sir Complaint against sub standard mattress supplied. I purchased your Harmony mattress from one of your outlet in April 2013.This was purchased after your much hype about the quality of the mattress, its durability etc.. After hardly one year the mattress started sagging on both sides.. I lodged a complaint. No. 28984. After one month on continuous follow up your person showed up.. He promptly showed me the warranty card and told me that...

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Address: Bangalore, Karnataka

Dear Sir,

I have purchased mattress last year in January and the problem of sagging start in August. I thought this is natural with this mattress.I also asked the sales person in your store to send someone for check but nobody come.

I then start following up with Sleepwell Customer Service and then said that the mattress is good (though it has sagging problem). I again complained for the mattress...

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We bought a memory mattress 4 yrs back it's sadly misshapened and dented whereever we sit
This mattress is supposed to return to its original shape but ours does not
We bought this from udaipur sector 5 VINAYAK furniture
This is 8 inches memory matress...

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I have purchased sleepwell mattress on 19th- oct-2011 from authorized dealer ms.Bharat furnitures Chakrata road Dehra Dun.The matress become D shaped and compressed centre portion. It is a kind request to take immidiate action for replace the same....

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Address: Pune, Maharashtra

I had ordered a sleepwell mattress from the dealer in Viman Nagar, Pune on 3rd June. I was assured that i would get The delivery within 24 to 48 Hrs. I was also asked to make an advance payment of more than 60% of the total price which i paid. The mattress dint arrive by 5th and i had to make repeated calls to the dealer And each time i was assured with a wrong date. On 7th i was told the mattress would be delivered after 2 more days ie almost...

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Address: Pune, Maharashtra

I bought Sleepwell mattress (duet dual comfortable mattress) on 15th of March thru authorized dealer (Bhagwati Furnishings – shop no.6, Dwarka Lords, Opp Shivar Garden Hotel, Pimple Saudagar, Pune -411027). After few days I found that mattress doesn’t have proper density and is not firm as at my father’s place (he also bought same mattress an year ago). I complaint to dealer and as a result Mr. Ratnesh (Ph. No. [protected]) from Sleepwell...

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Address: Puri, Odisha

I purchased 1 SLEEPWELL mattress in Oct 2012 from a authorized dealer "Meena Traders" Urban bank road Brahampur, Odisha. I complained to dealer many times to change the mattress, he said that this matter will be sorted out from company side. And, today (AFTER ALMOST 1.5 YEAR) I purchase under the two year guaranty period, the Mattress is really defected and required repalce urgently . NOW TELL ME TO WHOM I SHOULD CONTACT FOR PROPER...

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Address: Thane, Maharashtra

We have purchased three sleep well mattress (Resitec Gold Plus quality) in August 2013 and started using from October 2013, purchase is in the name of Mr.Brijlal, bill numbers are 276, 277 and 350. After few days o[censored]se we started feeling pain in back it was surprise for us that sleep-well mattress can deliver pain, we have seen many adds saying get good sleep and wakeup fesh in morning. But every morning we getup with back pain. We...

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