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Sleepwell Complaints & Reviews

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Updated: Dec 12, 2024

Complaints 375

Resolved

54

Unresolved

321

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Sleepwell reviews & complaints page 18

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Address: Jalandhar, Punjab

I had bought a sleepwell zenith mattress from Mansaram Mahajan furnishing Store, Nakodar Road, Jalandhar City (PUNJAB) on 04 Jan 2011 for which I paid Rs. 15000/- (Ruppees Fifteen Thousand Only) by cash vide retail invoice No. 85663.
I was assured that the mattress was of a very high quality and had a manufacturer's guaranty of 7 years. After about 1 year o[censored]se the mattress started to sag down over both sides of the single piece...

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Address: Hisar, Haryana

We purchased a sleepwell mattress on 11.11.12 from sanjay h/L foam emporium, hisar. Payment of rs. 11000/- Was done by hdfc credit card. At the time of payment it was promised by dealer that emi will be made, but from my card bill statement it was clear that no emi was made from the dealer.
On approach to dealer on 14.12.12 he comitted his mistake and said to come on coming monday.
On 17.12.12 when I approached again , he said...

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Address: North Goa, Goa

Asked my furnishing supplier to send me the most comfortable mattress , and he says he will send the best and the biggest brand . All I get is a thick sheet of synthetic foam ( unnatural feel , heats up ) in gaudy fabric and bad finish . Tag says Sleepwel . Gosh is this how the Indian companies treat their buyers ?? Turns out the dealer is aggressively pushing the brand to achieve a Target to win a Car . No sensitivity by the greedy dealer...

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Address: Bangalore, Karnataka

Hi

This is to bring to your kind notice that I had purchase a Sleepwell Zenith matress on 5th Aug 2012 from Handloom House, 2608, Ground floor 27th main, 1st sector, HSR Layout Banglore.

When the matress get delivered the size was little larger then the bed and then I log a complaint to customer care and provided the details for my purchase date, shop name and serial no[protected].

After this...

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Address: Sundargarh, Odisha

I have bought a SLEEPWELL SPINE CARE -FLEXI COIR MATTRESS for Rs.14000( Rupees Fourteen Thousand only) from authorised dealer GHAR SANSAR,Singh building,Main Road,Rourkela on 20th Aug 2011.After 4-5 months deformities in shape of the mattress started taking place.I placed a complaint with customer care deptt of Sleepwell Mattress. After lot of fuss and wasting lot of time & energy and showing lot of excuses, at first they tried to give...

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Address: South Delhi, Delhi

I have purchased two mattress of Sleepwell Enterprises Pvt Ltd from Madan Furnitures 98-Sarojini Nagar, New Delhi 110023 vide Invoice no. 7493 dated 02.8.12. The stiching on the 4' x 6' mattress is very poor and found unstiched on some part. This mattress may be replaced immediately.

The S.No of the Mattress is 11313460.

Following information may be supplied

Gift allotted against mattress...

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Address: Karnataka

Dear Sir/Madam

dont dont make mistake buying Sleepwell matters. All wrong promises and very bad customer service.

We would like to bring your kind notice that. We have purchased IMPRESSION SLEEPWELL MATTERS on 08/JUL/2012.

I have paid 25,000 rupees for IMPRESSION SLEEPWELL MATTERS.

It’s an very best product. As per the sale men, if you sleep on this mattress you will...

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Address: Yavatmal, Maharashtra

HI,myself dr sandeep gophane,i have purched a new sleepwell matress n pilow with warranty,however the bed has go down from one side and i am unable to sleep on this bed,becouse if i sleep i had back pain next morning,so i lunched the compleint to the dealer 45 days back(dealer name amol industries,arni road ,yavatmal)now this dealer is avoiding ,saying that companyes representative nt come ...

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Address: North West Delhi, Delhi

I had purchased 2 sleepwell Impression Mattresses worth Rs 30000 only one year back. Recently we discovered that one of the mattresses has fungus of approx. 15 by 15 inch size only on one mattress and on the lower side.
Seeing this we made a complaint in SleepWell with complaint no. D-8994. They sent us a sales person Mr. Akashdeep.
Mr. Akashdeep examined our mattress and agreed with us that the mattress had some fault...

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Address: Vadodara, Gujarat

Hi!
I have bought an very costly mattress from a very banded company i.e. Sleepwell. Its an very best product. As per the sale men, if you sleep on this mattress you will not have back pain, its nature' s friendly thus you will not fill hot as it is not sponge. we trusted and bough. Purchased on[protected] at 8pm evening, very next day morning i gave call the owner and mentioned that I have a serious back pain and I feel as if...

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Address: Hyderabad, Andhra Pradesh

Hi, We have been trying to reach Sleepwell mattresses since August - means for the past 5 months and we have not received any response from the service representative. Our mattress has been inspected and confirmed that it needs to be replaced and no one seems to take the responsibility after confirmation of replacement. Rupesh the person incharge of conducting the replacement is using all his escapes to delay the replacement and Rupesh is...

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Address: Coimbatore, Tamil Nadu

I have purchased Sleepwell ALPHA DLX ( 6'X 61/2') Mattresses from sleep well dealer M/s.HI-Style Furniture,Kuniyamuthur at coimbatore on 15/09/11.

Due to poor product quality, the mattresses was gone down one side , and it was not comes again in the original shape . Due to product quality i had pack pain.

I have registered the call and i received immediate response...

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Address: Gurgaon, Haryana

DO NOT BUY ANY MATTRESS FROM SLEEPWELL.THEY ARE RIPPING US OFF & CHARGING MORE MONEY THAN MRP.
This is with reference to Duet Luxury mattress purchased from Hare Krishna Sleepwell showroom located in DT City Centre gurgaon on 5th Sep/11
We purchased Duet Luxury mattress 71x79(6 inches) at a price of Rs 29900.But to my utter surprise when mattress was delivered to us is was carrying printed price of Rs 27220(MRP).
This...

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Address: Gurgaon, Haryana

We recently bought a new house and bought 2 sleepwell mattresses from Anand Foam Company Gurgaon thinking that the brand is very superior. The dealer also convinced us that it is a good buy.

However, since the day it was delivered, we were not at all happy with the product as it was bit too soft. I have a four month old baby and his sleep gets disturbed everytime we even turn side on the bed.

More so my husband...

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Address: Karimnagar, Andhra Pradesh

I have purchased SLEEPWELL Harmoney Mttress for an amount of Rs 25000/- in April , i am getting severe back pain since i am using the mattress , not only me my doughter aged at 7 years also getting back pain, when i contacted vender he is telling that the technician will come and see the problem, but so far no person has come,
can i go for consumer forum court to get the problem solved.
and what are the required things to...

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Address: Bangalore, Karnataka

I have ordered a Queen size 5x6'5 Sleepwell Matters with a specific color Just a week back with Ideal Matters in Marathahalli, Bangalore. The dealer promised me to deliver the bed in two days. After two days the dealer sends a bed with different color which was not my interest.
He asked me to keep the bed for two days and he promised me to replace with the color of my interest.
After two days, i have received another matters...

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Address: Haryana

i visited ur dealer GAGAN HANDLOOM sector 11 panchkula to buy mattresses,one of his salesman visited our house for size of mattresses,after taking the size from his own scale ,the represntative took advance of RS 1000/ - he promised to deliver the same but i recieved small size of mattresses which i mentioned while recieving. Till date dealer visited us 6 times [late night] with same small size ,different colour mattresses.Today he came with...

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Address: Bangalore, Karnataka

I have been using Sleepwell Mattresses for long time now and I can confirm that they use poor quality material and do not have a great after sales service. My problems started 3 years back when I decide to Buy Sleepwell alpha deluxe coir mattress. The mattress sagged in 3 months and I had to call sleepwell at least 100 times to get a replacement. I was lucky to get replacement but my problem didn't stop and the new one sagged again after...

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Address: Mandla, Madhya Pradesh

I am Roshan kumre from dist. Mandla (m.p.). I have purchased pair of sleepwell Omega mettres from Bansal emporiuam mandla for 3 months before from dealer. 15 days latter it We are getting back pain by using this bed.Sleepwell omega brand it got damaged in 10-15 days. i have given the complain to the thoro dealar to commpny lets see how soon he resolve the issue. If not i will also submit my issue with comsumer court....

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Address: Kolhapur, Maharashtra

Dear Sir/ma'am

I bought a sleepwell mattress which costed me Rs14900 from HAPPY HOUSE, OPP MAHAVIR GARDENS ,KOLHAPUR, MAHARASHTRA.the mattress is supposed to give support to the back,but it is as hard as ever.My complaints are
a)When the mattress was brought home there was no name tag on the mattress so we dont know if it is genuinely SLEEPWELL'S . The dealer convinced me that there was no need to stamp the...

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