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Sleepwell Complaints & Reviews

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Updated: Dec 12, 2024
Complaints 375
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321
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Need to replace my Sleep well Mattress out of shape
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Gen X 2.0 Mattress- the worst DONT buy
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Unethical Behaviour/ False Warranty Claims

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Sleepwell reviews & complaints page 7

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P
prarthna Sahu
from Pune, Maharashtra
Sep 28, 2021
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Sleepwell Spinetech Air Luxury Mattress

We purchased this mattress on 20th Aug and using it since 24th Aug. It does not stop giving backache. After sending multiple emails and followup getting no resolution from the team even they did not send anyone for inspection. This is very costly mattress sold to us for Rs. 45000. This is claimed to be an orthopedic mattress but it turned out to be completely against the claim. Now please tell me are we suppose to bear this pain but use their...
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S
Shanmugapriya Vijayakumar
Sep 25, 2021
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Sleep well seriou3. 0

Address: 4b gkr nagar avinashi main road , chinniyampalayam.. Coimbatore

Hi.. Three years back purchased the mattress... Now we have cleaning home so ee have shifted to hall then looks foam was accumulated in centre and looks like speed breaker... Pls resolve the issue the same...
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S
Shyamska1
from Zirakpur, Punjab
Sep 16, 2021
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Mattress defect

Not surveyed and not seen after complaint. They did not bother and told that we have checked, online but no defect seen.

How it is possible to check online...
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A
amber bhatnagar
from Noida, Uttar Pradesh
Sep 15, 2021
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Damage caused in mattress

Address: II E 162 Nehru Nagar Ghaziabad

We have purchased the mattress from Sleepwell on 14.04.2018, and within 3 years it got damaged from different parts. Kindly change the peice as per your company's policy and do the needful.
My no is [protected]...
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P
prarthna Sahu
from Pune, Maharashtra
Sep 12, 2021
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Sleepwell spinetech air luxury orthopedic mattress

I bought this Sleepwell spinetech air luxury orthopedic Mattress on 21st August 2021 and got it delivered by 25th August 2021. This is Sleepwell spinetech air luxury orthopedic mattress which we after confirming with the vendor that it is meant such way to not give backache. And, it is doing other way. My husband and I having continuous backache this will lead to serious health issues. This is not any cheap mattress, it is much heavily charged...
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R
Raunika Verma
Sep 9, 2021
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Astra Puffy Mattress

Complaint Number:- 184870

I am writing mails and constantly calling customer care, but there is no progress with my complaint till now. I was promised to receive a call today which clearly was a last try from my side but i got to hear the same old story, which I’m hearing from the last 1 month. This negligence has been going on since a month. I’m really pissed with this casual attitude, Sleepwell being such a big brand,...
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K
Kamalasarkar
Aug 29, 2021
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Metress spinetech air luxury.. Bobuls came not comfortable for sleep

Address: House no 2,-9-8/2,plot no 6, mach Bolarum, kottabasti, near bolarumbazar Railway Station, secuendrabad Telangana pin 500010

My sinetech air luxury matres is not comfortable for sleep, a big bobble came on the top of matres please as soon as possible solve my problem, we are facing problem....
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K
kheraamara
Aug 24, 2021
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Wrong size mattress

Sleepwell is one of the world's worst mattress company . People should think twice before purchasing anything from them. Do not believe their warranty as they will not honour it even if there is a fault from their side. We purchased two mattresses from them in January 2021 and one of the mattress that they sent was of a wrong size . when we complaint they refuse to believe that the mistake was from their side even when we showed them size...
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S
Sandylakhanpal
Aug 22, 2021
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Poor quality of mattress and stitches

I had purchased matress from authorised dealer 4 season mattress Mohali Punjab on dated 27 Oct 2020
Model of matress is Genx2.0.
It's foam was swollen within 4 months of purchase and now it's stitch is loosen up. I gave a call to customer care they told me to rotate the mattress and wait for 3 months and I told them I have already done it.
I have registered a complaint on email also. Bill number -233
I need my...
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M
Malkeshsheth
Aug 14, 2021
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Mattresses Quality is exceptionally poor upon delivery

Hello, I have purchased 2 Sleepwell Spinetech Air mattress on 11th Aug and upon delivery I found that threads coming out from all four sides. I immediately raised complaint to dealer next day because they delivered in evening and shop closed because of corona restrictions. The complaint number is 186142. They appointed their person to inspect digitally which is not right. After checking picture they said product is in line with their standards...
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C
Charu Baliyan
Aug 12, 2021
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I'm complaining about mattress

I have purchased a pair of mattress in april 2021. They are compressed within a month now tbey are in very bad condition....
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saurabh057
Aug 6, 2021
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Resolved

Need to replace my Sleep well Mattress out of shape

Address: Old Rajinder Nagar

I had purchased Sleepwell mattress from Delhi and in less than an year it's gone out of shape and even after complaining to Sleepwell there is no action taken. The compliant number is 184581. I need to get the mattress replaced since its out of shape and makes my back hurt. I have shared the invoice / mattress photos with the Sleepwell Customer Care.

This is my Purchase Invoice number - S1DLH843 / TI / 47

Please...
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K
kul_vivek
Jul 28, 2021
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Mattress compressed with in one month

I have purchased sleepwell mattress which compressed with in one month.
i have reported issue 173796 with Sleepwell company, their executive visited home and verified that mattress are faulty and need to replace.
Till date it is in progress but not replaced....
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P
Psachdeva
Jun 23, 2021
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Mattress is loosened

I have registered complaint to Sleepwell for my mattresses but without physical inspection they are saying it’s perfectly fine. My mattress has loosened from one side leading it out of the bed and accumulating from one side and sleepwell is saying they check mattresses on pictures how is this possible without physically check my complaint no is 179342....
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D
Dhiren Madhok
from Delhi, Delhi
Jun 18, 2021
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Sleepwell mattresses

Address: Sleepwell Tower #14 Sector 135, Noida, Uttar Pradesh - 201301 (India).
Website: care@mysleepwell.com

I have registered complaint to Sleepwell for my mattresses but without inspection they are saying it’s perfectly fine as my mattresses are going extra soft from one side ans Sleepwell is saying they check mattresses on pictures how is this possible without physically check my complaint no is 178817...
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B
Bucchi11
Jun 14, 2021
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Foam accumulation in certain places

4 years back we purchased a pillowcase foam mattress while e shifted to our new house the foam is accumulated in the centre. I tried to contact the customer care but there is no response. I request to solve my problem...
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L
Lokesh Pundeer
Jun 12, 2021
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Mattress has manufacturing defect

Address: Taj Foam House, Railway Road, Deoband (Saharanpur)

I bought 4 Sleepwell mattresses out of them one Alfa Delux purchased on 07 Jan 2021 has manufacturing defect. I told to your retailer in Deoband for this defect and mattress was sent to his shop in April 2021 when not matter resolved. but at that time corona curfew started....
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S
shbhtbansal
Jun 11, 2021
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Unethical Behaviour/ False Warranty Claims

Address: Sleepwell Tower #14 Sector 135, Noida, Uttar Pradesh - 201301 (India).
Website: www.mysleepwell.com

I had raised a complaint (Sleepwell complaint no. 178235) for degradation/crumbling of my 4 sleepwell mattresses. Mr. Jitender Kumar was assigned for inspection. I received a message from him asking for photos as he will not be able to visit. I had shared the photos of 1 damaged mattress and told him that I have the same problem with the rest of the mattresses as well. I asked him to let me know if I need to share the photos from all the...
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P
Parthgambhir
Jun 1, 2021
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Selling faulty products even after knowing about it

Sleepwell sold me a mattress which is now claimed as a faulty product from their own company executives, it's sold to.me for 43000 rs and it developed issues in 6 months. Gave back lain and back issues to my grandparents who had to sleep on the floor for 2 months because of the fantastic service from sleepwell .in lockdown these guys say that the mattress is not being delivered as the logistics is not working . No one listens to the issue,...
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S
Shakti.ca
May 30, 2021
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Bought a mattress for 18k 5 to 6 months back and hardly used..

Address: Flat No 42A LIG FLATS MADHUBAN ENCLAVE, Madipur near Madipur Metro Station

Using the mattress has developed back ache problems for me. when I was ordering this mattress I was told that this is good for people having cervical problems...but I think problem has increased...I had to sleep on my sofa or in other room...to bet better comfort...pls look into and replace the mattress with a better one..even with a cheaper one...I need comfort for hwih I paid but I am getting pain only...
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