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Sleepwell Complaints & Reviews

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Updated: Apr 22, 2024
Complaints 373
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Sleepwell reviews & complaints page 6

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N
navesh gupta
from Pune, Maharashtra
Dec 19, 2021
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Regarding my complaint no. 200877

I raised a complaint regarding my mattress which is still In warrenty. Someone asked me pics of the mattress and that's how decided that the mattress is in good condition which btw is not. The mattress seems to be broken in between which offcourse can't be visible in the photos. Someone needs to physically inspect it in order to decide whether it is really in good condition or not. When asked to reopen the complainant, I have been asked to...
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Website: www.mysleepwell.com

I have ordered Sleepwell matress vide order no.sw_16414 and paid online at the time of order. As per the order the delivery is free of cost up the address specified in the order. However the delivery person of sleepwell demanded for extra [protected]@ Rs.1000/- and misbehaved with the customer Finally the customer paid the Rs.1000/- as the delivery person is misbehaving in the public. Further, the delivery is beyond the specified date of delivery....
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T
trihima
from Vadodara, Gujarat
Dec 16, 2021
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Wrong Mattress Provided

I had purchased 2 sleepwell mattresses from Aavaran world Sleepwell studio Vadodara, 2 BN Chambers, Opposite Welcome Hotel, RC Dutt Road, Vadodara - 390007 ( Owner Mr. Jagdish Patel )

I went to company's showroom as I had faith in brand name and we have been sleepwell customers since ages.

My requirement SPECIFICALLY was "medium soft mattress" and I was shown Gen X 6 inch mattress.

I approved it...
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S
santoshlopez
Dec 13, 2021
Mar 27, 2023
This thread was updated on Mar 27, 2023
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Order placed but not being dispatched.

I placed a online order(SW_16722) with sleepwell (mysleepwell.com) on 9th Dec and while checkout the promised date of delivery was 14th Dec.

The dispatch was scheduled from Managalore Distributor, I got a call from them, they told that they wont dispatch the item as it doesn't fall under their area and they informed that they will send a mail to the Head Office to change the same.

There has been no update after...
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K
kapil_sleepwell
from Agra, Uttar Pradesh
Dec 12, 2021
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Poor Quality of Sleepwell Mattress

Address: 27/145 A Teela Gokulpura Ashok Nagar Agra

I have bought 02 in Nos foam mattresses of 32 density size 3 feet * 6 feet on 04 Nov 21. Cushioning effect of mattresses is very poor. Mattress got fully compressed when sit and don't provide cushioning effect as expected....
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S
SUMIT KHOT
Dec 9, 2021
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Sleepwell admire backpain issue..

Address: sangli

I bought sleepwell admire a month ago, and i started a backpain problem by this mattress... now i'm suffering from backpain regularly... please help me out with this issue... exchange my mattress or refund a money......
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A
Aadyaarjun
from New delhi, Delhi
Dec 9, 2021
Dec 17, 2021
This thread was updated on Dec 17, 2021
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Pit in a mattress

I had bought mattresses in February, there is a hole in it. Please do it and change it....
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Address: C-77, NTPC Colony, Deeptinagar, NTPC Kahalgaon, Distt- Bhagalpur, pin-813214

I had purchased Sleepwell PREMIA- SUPPORT (SP) Mattress in July'19. It became very soft and uncomfortable within 1 year. Due to Covid-19, I had not filed any complaint. But now we are getting very uneasy and back pain also during sleeping on this Mattress.
You are requested to replace it or provide any exchange with other choice at the earliest. Please visit at my home as soon as possible and provide complete solution....
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Address: Shelly Sarao, D-203, Shivjot Enclave Kharar, SAS Nagar Mohali

It's a complaint regarding the mattress REVITAL 2.0, purchased on 29th April 2021, from the dealership namely Furniture & Interio Hub, Desu Majra, Kharar, Mohali. Punjab
The mattress was bought at 5pm and reached my place at 6pm approx. There was a height difference between both mattresses, therefore reached the dealership at the same time and they advised us to lodged the complaint on customer care. We lodged the complaint and got...
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N
Narendra101
Nov 20, 2021
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Bad Mattress received

Address: Bhopal

I purchase a admire (np) Mattress on 11.7.21. but it sink down from one side in two months . It's in warranty period, bad product received from company.
Very bad experience. Requested for early replacment, as I suffered a lot....
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G
Gunjit Tandon
Nov 12, 2021
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Bumps in the Mattress

Address: 5/29 Anjugam nagar 2nd Street kolathur chennai 600099

Our mattress is getting bumps and we feel like being pulled into it instead of it being stable. Pls contact at
Gunjit Tandon mob [protected]...
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G
geeta.devi220263
Nov 12, 2021
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Pre-paid order is undelivered even after 15 days

Address: Allahabad

This is in reference to order id SWPL14233. I made a big mistake by trusting the fraud e-commerce infrastructure setup by Sleepwell. Even after 15 I'm still waiting for my order to get delivered. Neither the dealer nor the customer care is responding to mail calls and emails....
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M
Megha Vasudeva
Nov 12, 2021
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Received wrong product - worst customer care service

Hi,
I have ordered 78*72*8 inches matters which is costing 15579 rs, I have made the full payment while ordering but I have received wrong product which is 78*72*6 inches. I have spoken to the customer also regarding this issue. Product was delivered on 29th Oct 2021. Still no resolution.. contacted 8-9 executive and so many mail.. im fed off of your service...

Request you to have the return for the same. And I want...
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N
NIDHIN MOHAN.E
from Palghat, Kerala
Oct 23, 2021
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Back pain while using sleepx mattress

Address: SHEELA FOAM LTD ERODE MM3, Phase-IV, SIPCOT Industrial Growth Center,P.O.Palayam Post, PINCODE : 638052

Hello,

Reference to our complaint - 191019 about the product - Sleepx 'Ortho' Memory Foam Mattress

The settlement team (sleepwell) mailed us that they can only attend issues regarding physical damage of the product. As you already know, I have clearly mailed my concerns in the very first mail which I mailed to '[protected]@mysleepwell' mail id.

For the sake of better understanding, let me share the content...
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B
BN Sarangi
from Mumbai, Maharashtra
Oct 16, 2021
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Contract coir mattress - Heera puls - 1.981m x 10.9cm - light blue (78x72x4)

Address: Dayanidhi Sarangi Jayapur, Pahala Via. Balianta Bhubaneswar-752101 Odisha, India Mob-7008063411, 7008226190, 9937477268

We have purchased a Contract coir mattress - Heera puls - 1.981m x 10.9cm - light blue (78x72x4) from Royal Marketing - Retail, Pulnakhara, Cuttack, Odisha on 28-Jul-2021 vide Order No. 770. After 2 months from purchase of this mattress, we noticed that the middle portion of the same was down by around 2 inches which caused uncomfortable to sleep. in this regard, we have raised a complaint in Sept-21 over Sleepwell toll free number. As per...
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L
Lovish kansal
Oct 8, 2021
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Not exchange my mattress

Address: Jaitu

My mattress is damaged within one year and sleepwell is not ready to exchange even my mattress is in guranttee...
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S
Suhas Samangadkar
from KOlhapur, Maharashtra
Oct 7, 2021
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Sleepwell mattress is not in position.

Address: १२६० बी वॉर्द मंगळवार पेठ, पोतनीस बोल, कोल्हापूर.

गादी खालील बाजूस उसवली असल्याने फोम बाहेर येऊन त्यामध्ये घाण जात आहे....
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C
Chidanand Patil
Sep 28, 2021
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Cloth & stichesissue

Address: Chidanand Patil Arun Nagar Co-operative Housing society 1st floor room no-3

It's stiches are removing from clothe...
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P
prarthna Sahu
from Pune, Maharashtra
Sep 28, 2021
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Sleepwell Spinetech Air Luxury Mattress

We purchased this mattress on 20th Aug and using it since 24th Aug. It does not stop giving backache. After sending multiple emails and followup getting no resolution from the team even they did not send anyone for inspection. This is very costly mattress sold to us for Rs. 45000. This is claimed to be an orthopedic mattress but it turned out to be completely against the claim. Now please tell me are we suppose to bear this pain but use their...
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S
Shanmugapriya Vijayakumar
Sep 25, 2021
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Sleep well seriou3. 0

Address: 4b gkr nagar avinashi main road , chinniyampalayam.. Coimbatore

Hi.. Three years back purchased the mattress... Now we have cleaning home so ee have shifted to hall then looks foam was accumulated in centre and looks like speed breaker... Pls resolve the issue the same...
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