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Sleepwell Complaints & Reviews

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Updated: Dec 29, 2024

Complaints 376

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54

Unresolved

322

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Poor quality mattress delivered

Sleepwell reviews & complaints page 4

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I am writing this regarding the issue I am facing while using your Gen X 2.0 Mattress.

I lodged a complaint regarding:

1.) It being TOO soft, as against what was promised to be (how much it will be soft) when I bought it, but within 20-25 days, it started getting way too soft, because of which I also had a hand injury, which was rather detrimental for me.

2.) The sagging.

I filed...

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I have Purchased Feather Foam Mattress form COIR & FOAM EMPORIUM, Ram Chandra Market, Sanjay Gandhipuram, Faizabad Road Lucknow.
After 1 month from the Purchase, swelling was observed in the middle portion of the mattress . The matter was reported to the shop owner who did not respond properly and shifted the responsibility directly to the Company Costumer Care Service which is not correct . If he is taking margins by selling any...

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Address: SM Enterprises, 7th main Garvebhavipalya Bangalore

I have purchased sleepwell bed at SM Enterprises Garvebhavipalya a sleepwell franchise a month ago. Agent promised me to get two pillows also along with bed, specified in bill also. Till now i have not received pillows. Shop agent is wasting my time, visited 7 +times to shop and he keeps on telling i will gwt it tomorrow. Please don't give false commitments to customers. If you are unable to deliver product dont take order. Don't waste customer...

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Address: Cbd belapur, Navi Mumbai

I had placed the order no. SW_23929 on 12.08.2022 and received the same on 17.08.2022. I have not received my GST invoice, which I need for reimbursement purpose. I am following up through emails and call center. NO RESPONSE.

I need to submit the bill within 15days otherwise there is no use of getting bill after 15days. If you cannot provide the tax invoice, please cancel my order and refund the same at the earliest....

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Hello,
I am very much upset with your sleepwell online site because I purchased a matter's onto 27.06.2022.
But I don't want because there is no any offer onto online site but having offers onto stores, so, I just want to cancel my order regarding the product, I cancelled it onto same day with same date, even confirmation was via call with sleep well company's person, he said your refund initiated but I find no refund till...

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Hello,
I want my refund, I will be waiting for your reply.
Thank you...

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Dear Team,

First of I am not happy with sleepwell .

I Purchased matterss of sleepwell because of brand but faced problem in Purchased matterss after this its replacement done, After replacement again same problem in both matterss from the first day ...

I have question to sleepwell every time they given me scrap pieces, Now again we raised the complaint from my registered Mobile number [protected]...

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Address: Plot no-739/2462,Laxmi Niwas,Bhimpur,Airport area,Bhubaneswar.Phone no- 9337722394,7008274156

Our mattress became bulge. Please replace....

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Address: udaipur

I ordered 5 mattresses of sleewell as per my requirement mattresses were odd in size so I paid higher rate comparatively to standard size but my mattresses were wrong in size some were smaller in size and some were larger in size they even don’t register my complain .worst service...

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Address: Mohan Nagar

We have chronic back ache and neck issues so we thought to purchase a Sleepwell mattress as suggested by someone.

We bought two mattress of 78X36X5 size and the product delivered to us was an old, with torned fabric, and looks like used one.
We immediately called the dealer, shared pictures and videos with him and and he raised a complaint with Sleepwell to replace the mattresses on priority and asked us to use the mattresses...

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Within 2 months after purchase of the product, the mattress has started crumbling and sagging...

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I raised a complaint more than a month ago and all review and checking done by sleepwell team and submitted their feedback but after that sleep well team not resolving issue even after so many followup calling to them and emailing them. Every time they call and say will connect later but it is not happening...

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Address: Sahibabad/Noida, Gurgaon, Haryana

Ref Complaint No 218212
Dear Sir,
I have recd message Complaint No. 218212 has been inspected. There is no defect in the product. You may continue using the product.
How complaint has closed without visiting/ inspection at the address by Mr Jitender Kumar by seeing the photographs only.
How someone can say their is no defect in the product by seeing the photographs.

This is not acceptable at all...

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Defective product delivered. Sleepwell is not ready to accept and just replying standard responses on email.

I spent 30k for the product and complained within 3 days of order delivery and still company is not accepting its mistake.

I will never buy any sleepwell product in my life and will encourage others also to ditch the company....

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I have sent a mail for return of Sleepwell mattress (Spinetech air; Order no. : ORDER SW_20426)

It was delivered yesterday evening (22 April 2022). The mattress is small in size compared to the bed and is of no use to us. The mattress is still in its packed state and during the delivery itself we asked for return, however, the delivery person refused.

Please understand the waste it is creating, we all have goal...

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Hi,

We have purchased 2 Sleepwell mattress utsav for price 8500 rs per mattress. We got a message after purchase regarding 10% discount and two cloud pillows.

While contacting the dealer they mentioned about not getting the pillows from company and later they mentioned they have deducted the pillow price from mattress.

While contacting the sleepwell customer care we are not receiving correct...

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Sir/Madam
I have made a complaint on[protected] complaint No.215994 about hardness and small holes in my sleepwell mattress. Complaint was allocated for inspection to Mr. Sumit. He didn't visited for the inspection and forced to send pictures and videos. I sent him the same on 12.04.2022 and he saw these after I called on customer care on 14.04.2022. After that he declared that complaint is not genuine. How can you check the hardness...

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Address: 42, KARDHAR COMPLE ROSHAN JI KI BARI SEC 14 UDAIPUR ( RAJASTHAN)

I purchased Spinetech Air Luxury two mattress 78x72x7 ( 1 Nos) on 11 Oct, 2021. from ROYAL FURNISHING, 47-H Hiran Magari Seator 14, Udaipur. Place of Supply Rajasthan (08)
My issue is that one of them have problem. The thickness of the mattress from all sides are not equall. The top layer of the mattress has been sagged and there is no gap between two layers. It looks like a 5'' mattres. I contect to the owner of the Royal Furniture,...

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Address: Karan Gupta Hno 92 Dhamala Pinjore

Dear Sir
I have purchased the Sleepwell Admire Mattress 3 Weeks ago from your Registered dealer UNISON FURNITURE PALACE PINJORE. The scheme was Mattresses + 2Pillows + after registering SONORA bedsheet.
But i haven't got it yet i asked your dealer thrice they said its not in their stock yet, You tell me that a brand is not able to provide only scheme accessories for three weeks..!
Doesn't sound strange ????
br...

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I have been delivered wrong mattress twice. And customer care executive is not listening. Executive didn't took complete information and delivered wrong mattress. All the videos and pictures has been shared with your investigating officer but still no resolution has been given....

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