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www.sonyindia.co.in
1.5
Updated: Nov 26, 2024
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So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝
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S
shagunarora
from Rajkot, Gujarat
Sep 12, 2016
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Sony Vaio Laptop

Address: Kolkata, West Bengal, 700157
Website: Sony

Sony is worst, pathetic, disgusting. Even the customer care centers are worst... I have Sony Vaio laptop purchased in 2013 end and I got it repaired in 2014 then 2015 and now it is in the worst situation. I don't think there is any laptop which will stop working in 1 or 2 years. Its built quality is cheap and hardware also. My laptop is now 180 degrees, front panel is broken, DVD player doesn’t work and it doesn't start without charging...
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T
Taruna011
from Pune, Maharashtra
Sep 11, 2016
Resolved
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Delinquency in Product repairs

Address: 411033

I have submitted my phone to Sony Authorized Service Center nearly a month ago, and all I am getting the reply every week on Saturday evening that "it is under repairs it will take 5-6 days", this is the fourth week I am getting this message from the service center.
I have called the Service Center all they say that Product is not with them its at main service center .
I have called there toll free number and compliant about...
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R
RAJKUMAR AGARAWAL
Sep 10, 2016
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About sony mobile c4 dual

Address: Darjeeling, West Bengal, 734005

10/09/2016
I have purchased C4 Dual on 23/12/2015 but I started getting problem from july 16. First time I have deposited phone to Sony service centre siliguri ( W. Bengal ) on 16/07/2016 ( job no – w[protected] with the complaint of touch, but after repair there was again problem after 4 days. The mobile becaume dead so I again deposited the mobile.
Secoun time I deposited mobile on 08/08/2016 ( job no. w[protected]...
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V
vicky_agrl
from Bengaluru, Karnataka
Sep 10, 2016
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Sony LED TV KDL-EX650 display panel issue

Address: 560076

I purchased a 32" Sony LED TV KDL-EX650 in Nov 2012.Now i am seeing a vertical bar of white line and distortions
on the screen.I complained to the customer care and they came to inspect the TV.They told that it was the display panel problem which should be changed and it would cost around 17k. I mean after buying a top quality product and that failing within 3-4 years o[censored]se is totally unjustifiable. I never expected this from Sony.I...
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B
Balajibaskar
from Coimbatore, Tamil Nadu
Sep 10, 2016
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Sony TV panel has less lifetime

Address: Coimbatore, Tamil Nadu, 641027
Website: Sonytv

I purchased Sony TV KDL-46W700A on 19th Feb 2014 for INR 75, 000/- within short period Sony tv panel created problem., while enquiring with Sony service centre they asked to replace the panel. Which costs around INR 30, 900/-. whether Sony TVs panels had designed short life span upto 2 to 3 years., , Common people can't able to spend every three years to replace the panel. I trusted the word (make.believe) and purchased the Sony product.,...
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Vinny Diwan
from Patiala, Punjab
Sep 9, 2016
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I am complaint about sony home theater system model HT-IV300

Address: Patiala, Punjab, 140401

Hi all I am sharing my problem with others. I bought Sony home theater Model no = HT-IV300 Rs.21990 on[protected] from Big Bazar Zirakpur .but on the sale time I told to sale person I don’t have LED.i have 34 inch big TV.that time sale person mr. Sanjay said this system is working with tv.i trust him but when company person came to my home to install this system and give me demo he said this system is no working with tv. Its only working...
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F
Fazul Yakub
from Chennai, Tamil Nadu
Sep 8, 2016
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Rude behavior about the distributor sri padmavathy agency Anna salai. chennai.600 002.

Address: Chennai, Tamil Nadu, 600 004

The owner of the Sri Padmavathy agency situated at Anna Salai. Chennai.-600002.

Today 08.09.2016 Thursday evening at 7.00 pm I went to the show room for purchasing one home theater at the above mentioned SONY Dealer, for my grand daughter I have selected one model of the Home Theater and asked for billing, after payment done by cash to the Dealer I just asked when the technician will come for installing the product in my house...
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T
TPavani
from Mumbai, Maharashtra
Sep 8, 2016
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Sony Xperia M5 Automatic Shutdown

Address: Bangalore, Karnataka, 560043
Website: Sony Customer Care portal

From the Date of Purchase Xperia M5 Shutdowns automatically which is NOT resolved by neither Sony Service Center nor Sony Customer Care. They only recommend to Update the software to latest version which did not resolve the problem till date.It is purely a deadly handset during emergency. Sony should provide AOD certificate across these Sony Xperia M5 Model to exchange with different Xperia Model. Going forward this M5 headset should be banged....
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baljit dosanjh
from Harda, Madhya Pradesh
Sep 8, 2016
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Display damaged

Address: Kapurthala, Punjab, 144632
Website: mobile damaged

Sony m4 aqua damaged
I hav already logged a claim regarding my device yesterday but ur representative cant pick the call from yesterday i am very disappointed frm ur behaviour plz contact me asp otherwise i'll go through the court for my compansation i m continously calling since yesterday i have already raised my claim form through online process via apps daily website the claim intimation number is ad_d_300516_[protected] i m trying...
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S
satwik85
from Bengaluru, Karnataka
Sep 7, 2016
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Sony HT RT3 _Poor installation service

Address: Bangalore, Karnataka

Delayed, unprofessional and fraud installation service from Bangalore Sony Care.
- 2nd Sept'16: Bought the Sony HD RT3 sound bar
- 3rd Sept'16: Called sony customer care for quick installation. I had a plan for hoing out of station.Request launched :ID34346404
- 4th Sept'16: No body appeared. Called sony care again, they promised to install by next day
-5th Sept'16: No body appeared.
-6th Sept'16: Called...
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Sanika Pandharkar
Sep 7, 2016
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Xperia tipo handset

Address: Thane, Maharashtra, 401502
Website: www.sony.com

12-14 horizontal lines have appeared on the screen of my sony xperia tipo handset in the notification region. Also, i can't make calls immediately. If i dial a number, the call is made after 5-10 minutes. Also the music player starts playing songs on its own without my knowledge. Please suggest what to do. What is the most economical solution for this?...
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Rishabh Singh Chandel
from Mumbai, Maharashtra
Sep 7, 2016
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Sony bravia klv-32r402a in5

Address: Sirmaur, Himachal Pradesh, 173025
Website: www.sony.co.in

I bought a sony bravia klv-32r402a in5, serial no. 4304964 on 12th oct, 13 from electro world, paonta sahib, himachal pradesh. the display panel turned out to be faulty and this was noticed within a few days of the purchase. the repairman turned up twice after a complaint was registered and diagnosed that the dispaly panel was faulty and will have to be replaced. he took a few hundreds as his fee both times. the display panel hasn't been...
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N
Nikhil Poulose
from Ernakulam, Kerala
Sep 6, 2016
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Sony xperia z1 battery and touch complaint

Address: 683572

I brought my xperia z1 from uae in1.7years before. Now my phone battery wont work properly. If battery get 100% charge, i used more than 15 or sometime it shut down and if i'm restarted, it displays 1% charge and shutdown again.
Also its touch can't work properly, keyboard presses are not correct, it automatically type another letters...
Now i'm in kochi (Kerala) i go to a sony service center (Madonna electronics, edappally),...
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K
Kunal Gour
from Mumbai, Maharashtra
Sep 6, 2016
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Sent my xperia z3+ for repair, no reply from the service centre even after 18 days

Address: Mandi, Himachal Pradesh, 175001

I bought sony xperia z3+ 4-5 months ago, 20 days ago it showed a problem in its autofocus. I took it to the service centre and they said that they will send it for repair. Its been now 18 days and still they are saying that we are not getting reply from the other party for the device and they are also saying that the colour (White) i had is no more available there.
What should i do?...
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M
manasa1102
from Bengaluru, Karnataka
Sep 6, 2016
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Display issue

Address: Khordha, Odisha, 751019

Service request id: 34351949
Model no.: klv-32ex330
Date of purchase:[protected]
I bought sony tv with pride in 2013 but after couple of years, now all of a sudden i noticed display color changing & in a while display will go blurred after 5/10 min of power on. I called the sony customer care and a service engineer visited the next day. He just switch on the tv & said that there is some issue in the display panel &...
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V
vijayan k r
from Kayankulam, Kerala
Sep 6, 2016
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Complaint against non replacement or reparing of tv set klv32r402a si, no 4315787

Address: Kottayam, Kerala, 686603
Website: google

I purchased atv set with klv32r402a si, no 4315787 on 12/9/2016from pittappallail, ettimanoor, the diplay became not working and it handed over to madona customer care, kottayamon 06/8/2016. They sent it to their vytila repairing station i am inquired as complaint about it frequently. But they repeating the word wait', parts is not available!
I answered if so please replace the tv set. But they repeating 'wait', parts is not available!...
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L
laundi
from Mumbai, Maharashtra
Sep 5, 2016
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Screen problem 1 year above from date of purchase problem arise

Address: Vadodara, Gujarat, 390018
Website: www.sonytv.in

Dear sir had purchase sony 28 inch led may 2015. And create problem in aug 2016 and i had purchse in 25000 and it's very costly and branded product i have give complain in sony tv but no response. It's very costly product but no long life. So please replace it. Its problem arise immediately. And it's not good for consumer so please provide justice. Satish jain...
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P
Paramjit1980
from Noida, Uttar Pradesh
Sep 5, 2016
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Sony mobile handset replacement delay

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi!

With reference to my registred serivice job no - [protected] at amber electrnoics, shop no 40-41, iin floor, wave mall, sec-18, noida - 201301. Writing here with great pain and frustration with kind of response & service this service center has provided so far

I submitted my handset sony xeperia on 08/08/2016 as sim was not getting detected in same. I was told to wait till 15-20 days for replacement with...
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D K Arora
from Gurgaon, Haryana
Sep 4, 2016
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Television 32 BX

Address: New Delhi, Delhi, 110075

There is no power supply indication and there is the no picture either from remote or from the home page switch. While the power supply cable is connected indication light for supply is not there Also when the signal to put on TV is given from the remote or home switch there is no change either in the light indication or the screen thus no picture is there...
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H
Hemanth K Bangera
from Ernakulam, Kerala
Sep 3, 2016
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Sony Xperia m5 dual e5663

Address: Dakshina Kannada, Karnataka, 575013
Website: www.sonymobile.com/in

My Sony Xperia m5 stopped charging around 2 and half weeks back on 16th August . So I gave it for repair under warranty to the Sony service centre located in Valencia, Mangalore, Karnataka. I asked for a standby set but they told me that it's not available at the moment. They told me that it needs a replacement of a part and will be done the next week. Next week I call them and they tell me the part has still not arrived and will arrive next...
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