Submit a Complaint
Claimed

Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in
1
Updated: Nov 11, 2023
Complaints 776
Resolved
152
Unresolved
624
So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Southern Railway

Having problems with Southern Railway?

File a complaint and get it resolved by Southern Railway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Southern Railway

Recently resolved complaints

View all complaints

Most useful reviews

8
delay of seshadri express 17209 and 17210
6
retiring room at kumbakonam rly. station-reg
5
Parking fees and behaviour

Featured stories

Coach position indicators at Coimbatore Junction

Southern Railway reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lemek
from Coimbatore, Tamil Nadu
Feb 19, 2019
Report
Copy

not following equal train fare system

Dear sir/madam

I used to travel from thiruvalangadu to central in our route there is no rs.5 tickets. If i go to arakkonam i have to pay rs.10. (Distance is 12km) if i ask for half ticket they are not giving rs.5 ticket. They are charging full amount. 7 th february 2019 when i travelled guindy to washermanpet route i got rs.5 ticket (Distance 18 km).in the same chennai railway's why this discrimination. Some of the routes return...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
khsastry
from Chennai, Tamil Nadu
Feb 15, 2019
Report
Copy

this is not a complaint but a request for help.

Address: 500049

Sir, the writer is khsastry iaias (Retd) aged 80 years. I understand one of the berths allotted to us is side upper which we will not be able to occupy due to old age and being both heart patients.
Request: if it is possible kindly arrange to allot one lower berth in the same compartment for safe happy travel and oblige. The co passengers may oblige us or not. I give below the particulars of journey and pnr etc.,
Train no....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vijay Winston Dalmeida
from Hukeri, Karnataka
Feb 13, 2019
Report
Copy

cancellation amount not refunded

Address: Dakshina Kannada, Karnataka, 575030

Sir
I had cancelled the below detailed ticket but i did not get refund amount. I have also registered a complaint to southern railway, and the copy i attached below.
So am going to register a complaint against u if i not get refund amout along with compensation amt in one week.
Cancellation ticket details.
Ticket no: 40301180
Pnr; 22352
Date: 19/06/2017.
Old ticket no: 1597269...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sivaramakrishnan Venkatraman
from Chennai, Tamil Nadu
Feb 12, 2019
Report
Copy

parking contractor charging more

Dear sir,
The railway parking in tambaram east has charging more for two wheeler parking. When we ask they are answaring to ask to railways. They are telling the railways only increasing the charges currently.
They are charging rs. 15 for non tokan parties and rs 400 per month for monthly pass.
And also when we ask for the order for increasing the fee, they are not ready to show the same. We are expecting your action...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sksiv11
from Roha, Maharashtra
Feb 12, 2019
Report
Copy

southern railway regarding mysore to bangalore train seat reservation

Address: Chittoor, Andhra Pradesh, 517520

I usually travel from bangalore to tirupathi once or twice a month. I book tickets every time. But every time i need to fight with other passages who does not reserve but have the normal ticket to sit in my reserved seat. It is really irritating to fight for our seats and a big headache. Mysore to bangalore tc is not available, no security available in this root. Entire reservation coach is like general. Then what is the use of reservation....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
renga_s
from Chennai, Tamil Nadu
Feb 11, 2019
Report
Copy

harassment and abuse by transgenders

In suburban trains transgenders have become real nuisance and making travel unsafe for passengers, (Specifically for young boys and girls) and they are demanding money (Not begging). Please note train ticket for a travel costs only 5 inr to 10 inr, but the transgenders demand 10 inr as minimum amount. If passenger do not have money or they refuse to pay, transgender abuse the passengers verbally at sometimes they use physical violence also....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
M G Vijaya sarathy
from Bengaluru, Karnataka
Feb 8, 2019
Report
Copy

tickets booked thru irctc automatically went to agents credit

Address: 560062

My pnr [protected]. We are both senior citizens who were taken for a ride.
I have sent atleast 22 e mails to various authorities including so called agent, who never responded to my request and i lost the entire amount. When i booked for the second time through irctc, it automatically went to yatra.co.in
And i had to pay extra charges as agents commission. The first agent had three e mails i. E rajkumar, sector 22, noida, sanjana...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jeya kumar Devarajulu
from Chennai, Tamil Nadu
Feb 8, 2019
Report
Copy

east tambaram parking contact issue

Address: 600059

Dear sir/madam,

In east tamabarm there is a southern railway parking facility for 2 wheeler and the contract has been completed on 11-jan-2019 and till now on one contractor in facility and lights/cctv camera has been switched off as well. Please look into this matter and kindly take necessary action as serious concern for the people who park in this facility.

Thanks
Jeyakumar...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
MANU MC
from Haldwani, Uttarakhand
Feb 8, 2019
Report
Copy

late running trains

Address: 686572

I am a eegular passenger of 56392 number passenger train to ernakulam. Mainly lot of employess who have punching at the time of entry in office are depending this train. By making irresponsinble crossing to mumbai cst kanyakumari express at kottayam, you are cheating the entire system. If you people cannot adjust the train running without late then why are you taking payment, give relaxation in the same too if the bloody train is late. Non...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pjalda
Feb 4, 2019
Report
Copy

atvm issues at mmts local railway station

Address: Chennai, Tamil Nadu

I have booked a ticket using uts app to avoid long queues inn railwaystation, but when tried to take ticket from atvms, i was really shocked to see that none of them is working and only one working machine which is also engaged by a local guy printing tickets by collecting money.

I have no choice left than to pay him again and take ticket.

Got to pay 2 fares for one ticket.

I faced this issue in...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivani kankariya
Jan 29, 2019
Report
Copy

mrts sucks

Address: Chennai, Tamil Nadu, 600002

So, i'd got a ticket for first class compartment (Mrts) so that my travel journey could be easy and less painful. But to my surprise, half the people travelling in first do not have the first class ticket? And it's so bloody crowded. Why can't we have a tt who would check the tickets? It's just beyond miserable having access to the first class compartment and cannot avail the service cos brooo, why will the tt wake up? Come to do his job?...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
prakash785
from Delhi, Delhi
Jan 24, 2019
Report
Copy

fee collection for pick-up at thanjavur railway station

Address: 613001
Website: www.sr.indianrailways.gov.in

To
Dy. Station manager,
Commercial,
Thanjavur railway station,
Thanjavur

Dear sir,
Sub: pick-up fee collection at thanjavur railway station
At thanjavur railway station backside entrance, the parking contractor is collecting fee for picking up (Pick-up fee) the people coming to thanjavur railway station. As the contractor (P. Sakthivel) informed me that the pick-up fee will be collected...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mani.s.s
from Ernakulam, Kerala
Jan 14, 2019
Report
Copy

refund of balance amount towards cancellation of ticket.

Address: Chennai, Tamil Nadu

Sub: Refund of Balance amount Rs.250 towards CANCELLATION of train ticket, as journey to booked destination was cancelled by Railways for that day.
Ref. PNR[protected]

For the kind action of CCM(Refunds),

Respected Sir,

Please note that I have booked a ticket (PNR
[protected]
through Reservation Counter at Ernakulam Jn (ERS) for journey on 19/8/2018 by Sleeper Class from...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mani.s.s
from Ernakulam, Kerala
Jan 13, 2019
Report
Copy

overcharging of foods.

Address: Virudhunagar, Tamil Nadu

Ref. My pnr [protected]
Respected sir,
On 12/12/2018 at 4pm, i approached the food stall m/s. Vasantam cataring, in viruthunagar railway station for food to be carried with in our journey to ernakulam by train no.16127. I asked the person at the counter to give me one each lemon rice, curd rice & two coffees. The price of lemon & curd rice was rs.19 & rs.18 respectively as per price list published there. But he charged me rs.25...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prabu David
from Hyderabad, Telangana
Jan 12, 2019
Report
Copy

pnr:4600557888

Address: Chennai, Tamil Nadu

Hi irctc,

I have booked a e-ticket in tatkal on subjected pnr. The ticket is confirmed partially, i have booked three ticket but only two tickets got confirmed and i got a ticket confirmation sms by 3:52 am only and my boarding time is 7:50 am. Hence i'm not able to travel.

Can i get a refund for this case.

If yes, what is the procedures to get my booking amount back....
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lingesh MK
from Dharmapuri, Tamil Nadu
Jan 10, 2019
Report
Copy

9.10 local emu train is delay by 10 mins daily

Address: 600001

Local train running from chennai central to arakonam is always late by 10-15 mins, train arrives at correct time and not departing correctly because of the loco pilot i dont knw what he is dng daily after announcement only he is running form some where, i dont knw whether u will read this, because u r getting the salary without any delay, and i am getting only half salary today and this is not only today because of this loco pilot....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
s.swaminathapillai
from Chennai, Tamil Nadu
Jan 6, 2019
Report
Copy

rude behaviour of ticket vendor

Address: Chennai, Tamil Nadu

On[protected], i approached the private ticket vendor sitting outside the counter on the western side of the kodambakkam railway station. Time 11.20 a. M. When he took time to issue the ticket, i politely requested him to issue the ticket. There was also no other passenger waiting to buy ticket. Unexpectedly, he flew into a rage for no apparent reason. I am 80 years old. "are you that much in a hurry?", he shouted at me. His shouting so unnerved...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
ramavk1993@gmail
from Chennai, Tamil Nadu
Jan 6, 2019
Report
Copy

pay and use toilet

Address: 600003

Respected sir/madam
I had to pass through Chennai Central suburban railway station yesterday night along with my aged mother. As she had to relieve herself she went to the PAY and USE facility at CHENNAI SUBURBAN RLY STATION. She was asked to pay Rs.5 for using the urinal though the tariff displayed was Rs.2/- when questioned the staff didnt care to respond and behaved rudely.

How can the general public be cheated by...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SwarnaG
from Hyderabad, Telangana
Jan 6, 2019
Report
Copy

tte

Address: Hyderabad, Telangana

I have booked 2 tatkal tickets for my friend and myself to travel from secunderabad to duvvada on 28th december 2018 for visakha express. When i was booking, it was tqwl. Finally one ticket got confirmed and other was in wl. When we were get into the train, tte asked us to show tickets and he asked me to pay the fine for sitting sl. We told him one got confirmed and other in wl with one pnr#. As i'm not aware of the rules so i have taken...
Helpful
Found this helpful?
1 Comment
Report
Copy
I
itspandiyan84@gmail.com
from Coimbatore, Tamil Nadu
Jan 6, 2019
Report
Copy

platform announcement issue at chengalpattu railway station

Address: 603202

Dear sir / mam, today (6th jan'19) i am travelling from chengalpattu railway station to guduvanchery along with my family of 5 members. At 7am the announcement was came like train will start from platform no 3. Based on that we were sitting in train along with my parents who got above 60 yrs age. Suddenly after 10 minutes the announcement changed like platform changed to 6 where we were rushing to catch the train with parents. Not sure how...
Helpful
Found this helpful?
2 Comments
Report
Copy

Related businesses

Zaakpay.com
1
(1445)
Indian Railways Institute of Transport Management
1
(22)
Sainik School Gopalganj
1
(5)