Submit a Complaint
Claimed

Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in
1
Updated: Nov 11, 2023
Complaints 776
Resolved
152
Unresolved
624
So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Southern Railway

Having problems with Southern Railway?

File a complaint and get it resolved by Southern Railway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Southern Railway

Recently resolved complaints

View all complaints

Most useful reviews

8
delay of seshadri express 17209 and 17210
6
retiring room at kumbakonam rly. station-reg
5
Parking fees and behaviour

Featured stories

Coach position indicators at Coimbatore Junction

Southern Railway reviews & complaints page 12

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
padmanabhanb
from Chennai, Tamil Nadu
Nov 14, 2018
Report
Copy

enquiry counter coimbatore railway station /urgent requirement for servicing battery car

Address: 641005

Sir,
Reached coimbatore railway station around 2000 hrs to board the nilgiri express on 07 nov 2018. Reserved ticket in b2 - 3rd ac compartment. I am a senior citizen aged 70 years, underwent aortic valve replacement, unable to walk, wearing foot fall splint in my left leg. Went to the enquiry counter, asked for battery car service (Platform 2). The person in counter asked me to look out for the number displayed in entry gate. Called...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdul Wahab M
from Tiruchirappalli, Tamil Nadu
Nov 9, 2018
Report
Copy

transgender harassment in local suburban trains

Hi,

I am daily travelling in arakkonam to chennai central emu trains. As a passenger me and fellow passengers facing harassment by transgender. They are forcing us to give money and harming the public. Even we have rpf at all station they not even caring about this one.
Please rectify this issue as earlier possible and take action on transgender.

Thanks...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Harish SV24
from Vellore, Tamil Nadu
Nov 3, 2018
Report
Copy

no proper checking

I was traveling from kollam (Qln) to virudhunagar (Vpt) in tambaram express. But from sengottai people don't understand that it is an express train and the travel using the passenger ticket. The railways they don't even have ticket checking or a announcement. People are also carrying crackers in this train. So i felt it was an unsafe journey ever i had....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bharathan Krishnamurthy
from Morjim, Goa
Oct 27, 2018
Report
Copy

rail concession for handicapped person denied at booking counter

Address: Chennai, Tamil Nadu, 600083
Website: concession not given to handicapped

K. Bharathan
To genral manager southern railways, chennai
Dear sir,
I booked a ticket to shirdi online which was rac2, 3, 4, 5 till23.10.18 and so we canelled the ticket.
To avoid losing a chance to go to shirdi, we booked a ticket vide pnr no [protected] on 30.9.18.
We had already booked two tickets on 30.8.18 in pnr no [protected] from shirdi to dadar and
In pnr no [protected] from cst mumbai to chennai-both...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vadlamani Satyaprasad
from Vijayawada, Andhra Pradesh
Oct 26, 2018
Report
Copy

parking fees tendering

Address: 520001

The parking contractor has placed goons without even any dress code for them, today i have parked my car @05:50 am and came back @06:05 am they have informed me to pay rs.35.40, firstly i have enquired is that the cost to be paid, he has rudely told that it has to be paid there's no free parking, i inquired that on the ticket it has been printed that it has to be charged for "parking fee per 3 hours or part there of". As he was not giving...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nandhust
from Coimbatore, Tamil Nadu
Oct 23, 2018
Report
Copy

chennai chintadripet station elevator not working.

Madam/sir,
1 for nearly a month lift is not working (Towards velachery). Don't know whom to contact. If we ask in ticket counter they are asking to contact engineering department. Is it passengers duty to do this!? It is very difficult to climb stairs in the morning.
2. Escalators are not working for nearly or more than a year. They are not fixed. The new one is in the railway station for many days. When will be the work completed?br...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rathoo
from Chennai, Tamil Nadu
Oct 22, 2018
Report
Copy

refund for unused waitlist ticket

Address: Erode, Tamil Nadu, 638002

From
K. K. Rathinavel ganapathy
M/s poorna palamudir
Annamar petrol bunk
140, moolapalayam
Erode 638002

To,
Commericial manager,
Refund section
Ccm refund
Park town
Chennai-03.

Sir
I have booked reservation ticket no 84322370 pnr[protected] to travel from hydrabad to erode on[protected], but to the last minute of train depature...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ramjay15
from Chennai, Tamil Nadu
Oct 21, 2018
Report
Copy

tirunelveli junction platform 2

I travelled from ms to ten & back (Tirunelveli) by anantpur16723exp in ha1. On 17oct&29th oct with pnr[protected]&[protected]. There is escalator in 1st platfrom inteṇ which is gooḍ. I have following complaints
1. No escalator for platform 2&3 and no escalator in egmore platformṣ.2. Only half portion of 2nd platform has lighting.in the other half there is no lighting and platform is obstructed by steel truss for providing roofing.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
asra3443
from Kolkata, West Bengal
Oct 19, 2018
Report
Copy

refund of money

Address: 744101
Website: sathy3443@gmail.com

I have perfomed journey on 01/06/2018 from kollam junction to chennai central on 01/06/2018 by by special train. My pnr no. [protected] 3rd ac. But unfortunately 3rd coach was not worked. At that time.. My ticket changed from 3rd ac to sl coach s11 41, 44. But no lcc issued by the tte. No. Tte was entered in the said coach from kollam to chennai. At the time of arrival at chennai myself tdt has been made in the chennai cnetral railway station...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
N Goverdhan Giri
from Chennai, Tamil Nadu
Oct 17, 2018
Report
Copy

auto drivers harassment

Address: Chennai, Tamil Nadu, 600130

The auto / cab drivers stand all over the entrance near the car parking and keep blocking it and cause a lot of hardship to the general public. Its been happening all the time. They keep harassing the passengers like me to take their ride. Even if i refuse one, the other comes over block my path and ask for ride. This contiues for at least 10 times.

You can't deny this by saying that such things do not happen. If cannot deny...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jagadeeshchandraprasad
from Chennai, Tamil Nadu
Oct 11, 2018
Report
Copy

wrong issuance of the ticket at chennai beach station

Address: Chennai, Tamil Nadu, 600042

Hai,
My name is jagadeesh,
I got a ticket from chennai beach to guindy but the ticket which is issued at the station is to ambattur. I took that ticket and i got the train which will goes to guindy after arriving at guindy station the ticket master verify the ticket and he made me to sit in the office for the payment of 255inr as it's a invalid ticket for guindy.
I gave the explaining to that particular person i. E,...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Laxminar
from Chennai, Tamil Nadu
Oct 10, 2018
Report
Copy

catering in kovai shatabdi express by north indian caterers

Address: Chennai, Tamil Nadu, 600130

I have travelled quite a few times by shatabdi express between chennai and coimbatore. I observe that the catering is done by some north indian agency who has employed mostly north indian persons who cannot understand a word of tamil. Also, it is shocking that lunch / dinner served is nothing from south indian cuisine. Once, i got dal, bengan bhaja in lunch. Another occasion, i was served paneer paratha and typical punjabi gravy. I wonder...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sella Jack
from Jayamkondacholapuram, Tamil Nadu
Sep 30, 2018
Report
Copy

parcel not received

Address: 638458
Website: sellanarayanan2009@gmail.com

Sir we booked our house hold goods in railway parcel service pwb no [protected] from vadodara to erode junction

We are travelled in same train no 19568 after get down from erode we asked parcel service department to unload our parcel but they are not unloaded and not respond same

13 nos of parcel pwb [protected] please track and give feedback sir please...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rextrain
from Tiruvalla, Kerala
Sep 28, 2018
Report
Copy

errors in train ticket booking in kallettumkara (irinjalakuda) reservation counter

Address: 680121

Sir,
I'm a regular commuter in the trains of the southern railways. Though, i belong to coimbatore, by profession, i'm residing in kerala. During the first week of september, one fine morning, i went to the irinjalakuda railway statio reservation counter, filled up the form for my travel from palakkad jn to mangalore jn. The railway staff, one mr. Dileep, issued me the reservation ticket which stated the boarding point as shornur,...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
N Jeeva
from Chennai, Tamil Nadu
Sep 25, 2018
Report
Copy

lack of train during the time between 9.00 to 11.00 a.m

Address: 601203
Website: Online

Respected sir, i resideing in minjur and working in chennai city. I travel by train to reach my destination but very day train took minimum half an hour late. During the morning day time between 9:00 a. M to 10:00 am there is only two train available and every time train is running late by half an hour. We paceing lot of trouble during that time. So please kindly check this matter seriously and help as to reach over destination on time....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahularn55
from Salem, Tamil Nadu
Sep 23, 2018
Report
Copy

railway parking

Address: 600042

At st. Thomas mount railway parking. They are not allowing any customer to take their vehicle in between 12 to 4 am. And are rude (Because they are sleeping at that time). Olease take necessary action. And whenever we go there, he speaks rudely about the timimg. None other parking in chennai as said like this about the timing. So please ask the contractor to change the timing or staff behavior fir the benifits of people....
Helpful
Found this helpful?
Write a comment
Report
Copy
I
Imthiyaz Ali
from Bengaluru, Karnataka
Sep 22, 2018
Report
Copy

security concerns

Address: 635751

Hello sir, i m imthiyaz, age-28, pnr no-[protected]. Last week (18/9/2018) when i m in railway platform -2, with my family to travel from vaniyambadi (Vn) to bangalore (Sbc), in train no - 12639. Two persons came and attack me with metal rod, i m severaly injured and taken to govt. Hospital, though there was a police officer but he didn't caught him, and when i m in hospital no one came to take my complaint, so i report to media after that...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sailaja GS
from Hyderabad, Telangana
Sep 22, 2018
Report
Copy

sweeping...in station

Address: Chennai, Tamil Nadu

Hi sir/madam

Noticed in pattaravakkam station.. After sweeping that dust is throwing into the railway track...

I raised the question.. Why you are throwing dust into train track, sweeping lady stated there was no dustbins...

Please check and arrange the necessary needs... And also required to do inspection atleast weekly basis

As we are going to go green... This is not fare to throw...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mani kumar adabala
from Naduvattam, Tamil Nadu
Sep 16, 2018
Report
Copy

delay of seshadri express 17209 and 17210

Address: 560029

Myself manikumar. I'm from bhimavaram west godavari district, andhra pradesh state. I'm working at bangalore. Im regular traveller for seshadri express like once in a month i will travel from bhimavaram to bangalore. My concern is from last couple of days this train seshadri express is arriving too late to the expected station where i will start my journey. Trains are 17209 and 17210 both the trains are coming at least 2-3hours late to the...
Helpful
8 other people found this review helpful
8 found this helpful
2 Comments
Report
Copy
B
Biosafe
from Hyderabad, Telangana
Sep 15, 2018
Report
Copy

parcel not reached

Address: Hyderabad, Andhra Pradesh

I have booked 2 parcel (Cotton boxes) from secunderabad to kottayam on[protected] and the same are loaded in train (Sabari express) on same date. But so far the materials are not reached kottayam.

Material booking railway receipt no: [protected] dated[protected].

So please make an enquiry about the parcels.

Contact : [protected].
Name: p. Srinivas....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Central Road Research Institute
1
(3)
Indian Railways Institute of Transport Management
1
(22)
Perfect Train Ticket Advise
1.5
(7)