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Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in

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Updated: Nov 11, 2023

Complaints 776

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So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝

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Southern Railway reviews & complaints page 11

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Address: Thanjavur, Tamil Nadu

I had booked a family room at kumbakonam rly. Station from 21.12.18 at kumbakonam railway station. And paid a sum of rs.1, 680/- towards the rent in advance for suite for family room. [ref.: pnr [[protected], [protected] and [protected] ] also register in ledger for myself and my wife both and my daughter and son. When we entered in family room i under stand room is very bad condition and unhygienic. Also tap water is with bad smell with lava....

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Train number:12624 (Chennai mail)
Am traveling from tvc to mac...
Couldn't use the toilet as it is not all cleaned and due bad smelling.
Not cleaning the toilet in the correct time...
Due to bad smell from toilet couldn't have any food...
Unavailability of water...
All the pipes are damaged thus water is leaking and causing disturbance...
Please do the needful as the earliest......

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Address: Palakkad, Kerala, 678011

I travelled by uday express on 26.12.18 from bangalore to coimbatore by uday express by ac chair car. I was surprised that the toilet in c6 which i travelled were not cleaned when the train reached bangalore as the same train departs from bangalore to coimbatore. The toilet was horrible and dirty. Secondly the sliding doors was very tight and only a wrestler could slide it open. No tea vendors are attending, i was told 3 pantry are operating,...

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Address: Kasaragod, Kerala, 671315

Website: Irctc

On 27 the dec 2018 i was there at ernakulam junction station at 1:15pm and the mangala express was there to leave. So i thought to take the day sleeper ticket for netravathi. But it will not be ok since the reaching time will be night. Then i had taken a normal ticket & noticed that mangala was not started. So i entered in it & seen the ttr in s4. I told the matter.& requested for sleeper ticket & told him that i am ready to pay the fine....

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Address: 671326

Dear respected,

I had booked a ticket from payyanur to ltt one month back for 26th december 2018. It's 26th today and time is 11.45. Till now no confirmation/ chart not prepared. So how can i travel? If possible what time i will be knowing??

Negligence of our railway is really a big problem for whoever booked tickets and being waiting listed.

I kindly request to refund the amount as i can't...

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Sir, train no 17235 via bangalore to nagercoil express... There was too crowd in the hosur junction because of christmas leave...500 passengers are waiting for general compartments in hosur.. One family with two small kids were going to kovilpatti have stepped into reserved because of heavy crowd in the general there is no space to stand in general... One policemen came and scolded them.. Even though they were standing near the toilets they...

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I am a passenger in train 16343, booked for[protected]. It started 2 hrs late. Now, is running 5 hrs late, and is presently stranded for past 2 hrs in a jungle place without any laminitis. Near to ernakulam town rail station. No water in coach.
Kids crying for food.
And to our surprise, we see all other trains moving through the side second track.
So, it is intentional mismanagement to ensure that other trains run on...

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Address: 604001

20.12.[protected].
Sir,
I booked a ticket by online for my travel from tindivanam to chennai beach.
But when i booked the ticket the ticket is booked till chennai egmore only.
My pnr no. :[protected]. When i am exiting from the beach station the checking officer charges rs.260- as excess fare ticket. When i tried to explain
Him how it is possible if there is no option is available to book the ticket...

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Address: 516004

Dear sir in kadapa railway quarters boundary wall was demolished by some people and they are using it as a way to enter railway quarters and to railway station. Lot of railway property was thefted from this way and also in the night times all illegal activities are happening in quarters. Pwd department is aware of this and they are not taking any action. Request you to look to this issue and construct the damaged boundary wall. Here i am...

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Dear sir/madam,
In nemilicherry railway station chennai ticket counter not computerized in this area thousands of college students and more number of workers as well as old aged people unable to buy there tickets whenever go to out of station. Nemilichery station is also dirty and darkness its easy to enter theft person please do the needful as soon as possible...

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Address: Dakshina Kannada, Karnataka, 673021

I am a senior citizen of 73, my wife is 64. We had booked a retiring room on 8, 11, 18 online from 15th nov afternoon till 16th early morning. The booking was done by your system only up to 10. We repeatedly sent emails requesting that we wanted the reservation till next early morning. But no reply was sent. We took it for granted that that was done. But we were evacuated at night. Next early morning we had to proceed to madgaon by the passenger....

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Address: Ernakulam, Kerala, 683511

I am regular traveler with in kerala by train. People with hell a lot of problems travel to different locations with time scheduled plans. Due to idiotic plans and careless planning of some concern, most of all the trains, mainly incoming trains, are running without any punctuality.

This is a paid service; so you are bound to serve punctually. As a next step i will move on to consumer form with more detailed informations....

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Address: Chennai, Tamil Nadu, 600024

Dear sir

In the past one month i have been trying to book one return ticket for me for sankarankovil with lower berth from the mambalam counter. Every time i get response that there are no tickets with lower berth. Can you please look into this and do the needful. It is surprising to note even one ticket is not available.

Regards

Venkata subramanian
Advocate
Mobile: [protected]/[protected]...

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Address: 600 001

Sir, yesterday i came from chennai to pudukkottai by the rameshwaram express 16851 in s6 compartment as i reserved earlier in sheet numbers 18, 19 and 21 with my wife and two children my pnr number is[protected]Rs.940) unfortunatly i left my ticket in house. But i have the photocopy of the ticket and photo in my mobile and i submit my self and others aadhar card and my identicard to train ticket examiner but he never accepted and he insult...

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Address: 600091

Sir there is a parking lot on the madipakkam side. The entrance to the parking lot is very narrow as the vehicle contractor allows only two vehicles at a time. As a result there is lot of congestion and the vehicles pile up on the road. Moreover, those having montly passes also have to wait in the queue. The vehicles coming out of the parking lot face great difficulty to come out during peak hours (From morning 8.30 to 9.30). It would be...

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Address: Tirunelveli, Tamil Nadu, 627414

The careless of tirunelveli railway train announced division. The railway did not announced train platform detail correctly. Due to their careless of duty, the passengers face un convenient. More than hundreds of passengers face problems. Please kindly take necessary action for this. The tirunelveli railway station did not provide proper reason for this complaint, they ignore and provide inappropriate reason. For their careless....

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Address: 524126

Hi yesterday i'm travelling to chennai central from nayudupeta.in nayudupeta station iam sitting in the bench. Suddenly one lady coming there and she told me that you can't sit this is reserved in platform. But i'm asking is it reserved. She replied me like dont argue with me. And also she is using some vulgar words. And also call her personnel people to threatening me. Here for safety i'm recorded every thing. I believe the irctc for further...

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Train no.12617/12618 - mangala ldweep exp. Is categorised as a superfast train and levies additional superfast charge. Earlier the train used to have less stops and good punctuality, but now it takes the same time or more, with more stops, lesser or same speed as that of other ordinary passenger trains like:
1) 16345/16346-netravati exp,
2) porbander kochuveli exp, etc..
Very poor running as compared to other super...

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Address: 600097

I came to receive my wife and kid to tamabaram station today at 6:45 am. When i entered into the west tamabaram station, there was a huge line. So many people are in hurry to take tickets and there was only one counter open. There were around 30-35 passengers waiting, but i see the second counter was not open. The timings mentioned on the counter as 6 am - 21:30....

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Gud aftnun sir!
Na chennai empresa unresever linela pallavan train kaka waite pannitu erunthan sir. Train vantha udan vagamaka train la arenom. Appo ennoda bars missing sir train kalampe thamperam varumpootho ttr vanthanga sir afpo my barsa pakuran missing sir. Than train ticketum missing and fine rs 900 kattutu vanthan. Sir i am very very request me sir.[protected]: [protected]. Thanku sir....

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