SpiceJet Complaints & Reviews

Sub: Redresser of Grievances

Dear Sir/Madam,

I hereby inform you that behaviour of Spice Jet Ground Staff was unpleasant towards me on the Date: 27.08.2010. I come from home town bt train on 27.08.2010. unfortunately my train delayed and reach to Howrah railway Station at 10:00 AM instead of 7:30 AM. After that I hire Taxi from Railway Station, due to caught in rush reach Kokata Airport Spice Jet counter at 11:30 AM. But Spice Jet Supervisor denied to accept me as Spice Jet passenger. Despite of cooperate to me, I faced aseries of question. He says that Boarding Gate was closed before 45minutes of depature of Spice Jet Flight SG873 due to new DGCA rule. Departure time of Spice Jet Flight SG873 is 11:55AM. I book ticket whose registration no. is H3KICF one and half month before the journey commencement. At that time there was no such type of rule. Neither written in ticket nor inform to me by phone, messages,e-mail also. Suddenly on the day 27.08.2010 he brief me about the rule. After all I awarded penalty of Rs1948/- as extra charges and ticket book for the next day 28.08.2010 Flight Spice Jet SG873 Dep. time 11:55AM. I bound to arrange accomodation for stay at Kolkata on its own expenses.
Hence I will urge upon you to look into the matter towards positive decision on the issue and do needful refund for me.

Thaking you
Yours faithfully,

Manish Verma
Jr. Executive
AAI, Agartala Airport
Tel: [protected]

Hi,

I had tried to book my return ticket from Ahmedabad to Delhi from SpiceJet website. Everything was working smoothly and on the website I was asked to make a payment of Rs. 6403 for the return ticket, which I proceeded to pay through Netbanking. After the transaction was completed and I was charged money from my account, the webpage displayed the message that ticked cannot be issued as the prices have changed.
If that was the case then why was money from my account debited. It's probably the only e-commerce website that I have seen has this problem.
The spice jet customer service as usual had the same answer. Sir, we can not do anything about it... the money will be reverted in 48 to 72 working hours.
My problem is that why they create problems for their customers and then do not even solve their problems.

After the worst track record for spice jet in delayed departures... they somehow manage to find new ways to trouble customers.

Respected Sir

I travelled from Bangalore to Pune sector by Spicejet on 22nd Aug 2010. Eventhough the sceduled departure time was 21.00 Hrs, flight was delayed by nearly one hour twenty minutes to take off & also landed with the same delay at Pune. The reason of delay given was "TECHNICAL REASONS".

Since it was a flight delay, myself & 8 passengers who were my friends with me, ordered paid meals which was Rs.150/- each. While serving food on-board crew staff served us only two meals & said its finished. The crew who started serving from Row No.31 finished their all food till my seat No.25B. which shows their insuffuicient arrangements on-board.

Also for Spicejet, Technical Delay has become a normal affair according to my latest experience for e.g. my flight from Bagdogra-Delhi-Mumbai flight on 16th July was also delayed from Delhi to mumbai sector.

Sir, I hereby wish to attract your kind attention that Spicejet are very less punctual in the flight timings according to my latest experience with them & therefore I request you to FINE this Airline & also ask them to pay me compensation for the same without which spicejet will not follow Discipline.

Thanking you,
Yours faithfully
Sameer ingle

Sir,
This is in reference to the incident that occurred on 22nd August 2010, in flight SG913 from Jaipur to Ahemdabad. The chain of events occurred in the following manner:
1. The flight was first unnecessarily delayed for 5hrs and no reason was told to the passengers for the delay.
2. No refreshment was given to the passengers in this period and they were put in an uncomfortable condition.
3. When the passengers grew impatient in the plane, The great indian saint Sant Shri Asaramji Bapu tried to calm them down. At this time the pilot of the plane Mr. [censored]hio came out of the cockpit and spoke in an objectionable manner while making rude gestures. He was then criticized by the passengers, at which he went back into the cockpit angrily.

Such a behavior of the flight authorities is not at all acceptable. We request for a probe into the matter. Please take strict actions as soon as possible because such incidents hurt the feelings of the large community Bapuji's followers.

Sanjeev

RUDE PILOTS AND STAFF(immediate apology from airline and disciplinary action against the pilot, Captain Phusilo)
Flight Details: Flight no. SG913 from Jaipur to Ahmedabad (22nd Aug’10)
This very frustrating incident in which passengers were left in flight for 5 hours with no food or water and what they get is insulting comments from Pilot instead of apology.
We demand strict disciplinary action against Captain Phusilo immediately or your corporate image is at stake

My old parents were booked on Spicejet flight SG-872 from Kolkata to Hyderabad, on 11 Aug 2010.
After they checked in at Kolkata airport on schedule, they were suddenly informed that their flight to Hyderabad was terminated. They were then made to wait for an hour, and unceremoniously shepherded into a Mumbai bound flight. At the time they were supposed to land at Hyderabad, they were thus landing at Mumbai. They were made to wait for another 2 hours at Mumbai, before being put on a flight to Hyderabad.
Instead of reaching Hyderabad at 1800 hrs on 11 Aug 2010, they finally reached at 2330 hrs.
As a result they were greatly inconvenienced by Spicejet.
I now wish to know how to claim compensation from Spicejet for being more than 5 hours late in reaching Hyderabad.

To,

The Chairman

SpiceJet Ltd.

Dear Sir,

With this email i would like to bring to your kind attention the misbehaviour

done by your staff member with the Passengers and His Holiness Sant Shri

Asaramji Bapu.

The referred incident occured on flight SG913 from Jaipur to Ahmedabad which was

delayed by 3.50 Hrs due to some technical snag.

His Holiness Sant Shri Asaramji Bapu was also travelling in the same flight

along with other passengers. Due to the technical glitch there was a delay in

departure of the flight. For 3.50 Hrs Passengers were stranded within the

aircraft without water or food and neither passengers were being given any

Estimated time of departure. This led to unrest amongst passengers.

Sant Shri tried to calm down the passengers. However limits were crossed when

the Pilot of the said flight came out of the cockpit and misbehaved with His

Holiness. He said objectionable words to the saint and insulted him. When people

protested against the pilot's behaviour, he went back into the cockpit.

This is your company primary responsibility to take care of passengers in the

event of flights getting delayed and provide them with basic neccessities like

water and food. Above all, such incidents of misbehaviour are not something

expected out of reputed Airlines like yours.

We condemn the incident and demand an investigation into the matter and suitable

disciplinary action taken against the erring pilot. Also an apology should be

extended to His Holiness Sant Shri Asaramji Bapu as soon as possible. His

Holiness, Shri Bapuji is a respected Saint of India and is followed by millions

across the world. This Incident has deeply hurt their followers. I on behalf

millions of followers of Bapuji request you to take suitable action and extend

an apology to the revered saint.

Expecting a timely action from your end.

Thanks and Regards
Ajit

Suspension order against the pilot, Captain Phusilo

Flight Details: Flight no. SG913 from Jaipur to Ahmedabad (22nd Aug’10)

I
Dear sir,
I demand immidiate suspension of the captain of the above flight. The incident is given below.
Sant Asaram bapu ji is representing 2 crore of masses in India and abroad, with complete faith and devotion. so he is a symbol of national pride. an offence aginst a saint is an act of Rashtra Droha, an offence to the nation. it sounds like a conspiracy of foriegn agencies aginst Indian Hindu culture. Such activities should be stopped, otherwise a wrong massage will spread all over the world.


This afternoon above mentioned flight has been delayed 5 hours, spicejet staff at
Jaipur Airport did not inform passengers about the delay and put all people in
dilemma, after long waiting once passengers board the plane, obviously
passengers were not happy and expressing their unhappiness with each other. In
the same flight Param Pujya Sant Shri Asaramji Bapu was also travelling to
Ahmedabad, Pujya Bapuji asked the passengers to calm down, meanwhile main
captain came into the passengers cabin and started shouting at the passengers
and Pujya Bapuji instead of apologising to the passengers for the delay, this
outrageous behaviour shocked everyone inside the plane.



we look forward to see your appropriate action.
Swami Ghanshyamanand
cell number [protected]
e mail [protected]@gmail.com

Dear Sirs,

Flight Details: Flight no. SG913 from Jaipur to Ahmedabad (22nd Aug’10)

We sadhak pariwar demanding an apology from the airline for the indecent behavior against the world
revered saint Param Pujya Sant Shri Asaramji Bapu. We also
demand strict disciplinary action immediately against the pilot of the
airline Captain Phusilo for hurting the sentiments of the Hindus and
millions of Pujya Bapuji’s followers.


This afternoon above mentioned flight has been delayed 5 hours, spicejet staff at
Jaipur Airport did not inform passengers about the delay and put all people in
dilemma, after long waiting once passengers board the plane, obviously
passengers were not happy and expressing their unhappiness with each other. In
the same flight Param Pujya Sant Shri Asaramji Bapu was also travelling to
Ahmedabad, Pujya Bapuji asked the passengers to calm down, meanwhile main
captain came into the passengers cabin and started shouting at the passengers
and Pujya Bapuji instead of apologising to the passengers for the delay, this
outrageous behaviour shocked everyone inside the plane.


we demand a public apology by the Captain.

we look forward to see your appropriate action.

Kind Regards,
Sadhak Pariwar

Dear Sir

On 24th July 2010 I had taken flight SG-874 (Kolkata-Mumbai) & had given my Bag with Brand CONDOTTI as a checkin baggage with Airlines
Upon arrival at Mumbai Airport I found the stroller of this bag broken & the bag torn + broken near the stroller
This is immediately brought to the notice of Spice Jet ground staff at the Airport & whereby they requested me to fill the complaint form & that the Customer Service would then do the needful within 24 hours

Next day the customer Service called me on my mobile apologizing for the damage & offered my a sum of Rs.500 as compensation which I refused since I was not interested in any Compensation. I wanted the bage to repaired or replaced since it was all their fault.
Also I informed them to let me know by email whatever they decide & not to call me on my mobile

After same time a received the email from them as given below agreeing to increase the compensation to Rs.800 which again I have refused as given below

All the correspondence I had with them is given below

Will appreciate if you can help / guide me & do the needful as without any kind of fault I am forced to bear this loss & tention

Please do not hesitate to contact me for any further details

Looking forward to hear from you by return

B.Regards,
RAJESH
SAREMALS
23812229

-------- Original Message --------
Subject: SPICE JET FW: CR/73681/2010
Date: Wed, 28 Jul 2010 16:58:20 +0530
From: BSA <[protected]@mtnl.net.in>
Organization: BSA
To: Custrelations <[protected]@spicejet.com>
References: <[protected]@spcdmc1.com>

Dear Sonika Agarwal

I am surprised with the kind of compensation you are offering me for the damage of a bag costing Rs.5500
Also you expect me to further spend my time, money & energy getting this bag repaired
I am not ready to accept this compensation unless full price of the bag is compensated or the bag is repaired at your expense

This is purely due to negligence & mishandling at your end & would expect you to do the needful to avoid any unpleasant situations
I am not ready to involve any of my time, money & energy for this issue without my any kind of fault

B.Regards,
RAJESH JAIN



Custrelations wrote:> > Reference- CR/73681/2010
>
>
> Dear Sir,> PNR:- I36BLC
>
> With reference to the trailing mail, please note that the compensation amount is Rs.800/-.>
> We would request you to provide the following details for cheque issuance of the said amount:
>
> 1)A/C Holder’s Name(One of the passenger’s name)>
> 2)A/C Number>
> 3)Bank and Branch Name>
> 4)Postal Address( where the cheque to be dispatched)>
>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,>
> Sonika Aggarwal,>
> Customer Relations Department,>
> Spicejet Limited.>
> Toll Free :[protected] > Mobile :[protected].>
> Fax No. :[protected].>
> Website : http://www.spicejet.com
>
> Custrelations wrote:> Reference- CR/73681/2010>
>
> Dear Sir, > PNR:- I36BLC
>
> This is with reference to your complaint regarding baggage mishandling while your travel by flight SG-874 (Kolkata-Mumbai) dated 24th July 2010.>
> At the outset, I would like to apologize on behalf of Spicejet for all the inconvenience caused (if any).>
>
> As per your telecon dated 26th July 2010, the said compensation was updated for the same as per the extent of damage and we would not be in position to process ahead with your request.>
>
> Kindly help to provide the following details for cheque issuance of the said amount:
>
> 1)A/C Holder’s Name(One of the passenger’s name)
> 2)A/C Number>
> 3)Bank and Branch Name>
> 4)Postal Address( where the cheque to be dispatched)>
>
> We once again apologise for the inconvenience caused.>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,> Sonika Aggarwal,>
> Customer Relations Department,
> Spicejet Limited.> Toll Free :[protected]>
> Mobile :[protected].> Fax No. :[protected].
> Website : http://www.spicejet.com
>
> From: BSA [mailto:[protected]@mtnl.net.in]
> Sent: Monday, July 26, 2010 10:34 AM
> To: Custrelations
> Subject: Re: CR/73681/2010
>
>
> Dear Sonika Agarwal
>
> Thank you very much for your email & appreciate your clarification
> As discussed over phone please get the bag repaired at the earliest since the original cost of this bag is Rs.5500
>
> Looking forward to your kind co-operation & quick action
>
> B.Regards,
> RAJESH JAIN
>
>
> Custrelations wrote: > Reference- CR/73681/2010>
>
> Dear Mr.Jain, > PNR:- I36BLC>
>
> This is with reference to your complaint regarding baggage mishandling while your travel by flight SG-874 (Kolkata-Mumbai) dated 24th July 2010.>
> At the outset, I would like to apologize on behalf of Spicejet for all the inconvenience caused (if any).>
> We would like to inform you that we try to take utmost care of luggage however the same may have happened at the time of loading or offloading. We again apologize for the inconvenience caused.>
> Please note that we have revised the compensation amount. We would request you to update us with the suitable time to get in touch with you.
>
> We would further like to update you that we have taken a note of your complaint and the same has been forwarded to the concerned department so as to prevent re-occurrence of such unpleasant instances.>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,> Sonika Aggarwal,>
> Customer Relations Department,>
> Spicejet Limited.> Toll Free :[protected]>
> Mobile :[protected].> Fax No. :[protected].>
> Website : http://www.spicejet.com
>

Respected Sir/Madam,
I Dilip Kumar Sharma booked a flight ticket from Bangalore to Bagdogra for my friend through you on 23/07/10 but, till now i or she(my friend Rita) not got any e-ticket from your end. from 23/07/10 to till now i am continus trying to contact you on [protected] & [protected] but nobody taking the calls. only IVR runing, runing and runing. we have spent more than Rs.200-300 on phone.
On 26/07/10 some took the call from your end and told me that i will get e-ticket by tonight, but till now NOT GOT.
Today i contact Spicejey customer care at 12.40Hrs. I expalain Ms.Divya that my account debited by them by Rs.5320.00 but she replied me to contact TRAVEL CHACHA only.
So, you are requested to please contact us and send the e-ticket on urgent basis.

The detail of mail received from Travel Chacha as follows:
Payment ID: TCP[protected]
Transaction Date:23/07/2010
E-mail ID :rita.nath.[protected]@gmail.com
Total amount :Rs.5320.00
Status :Approved

BOOKING DETAILS:
Booking Ref No. :AMJUBE
Description :BLRCCU
Amount :Rs.5320.00

You are requested to take action on urgent basis.

Regards,
Dilip Kumar Sharma
[protected]
Kolkata

Hello,

I had booked spicejet flight SG308 from Chennai to Delhi for 23rd July 2010. The flight was scheduled at 7:35 pm. Three times I have got flight delay information. The flight was delayed from 7:35 pm to 8:30 pm and then to 10:50 pm and later to 12:45 pm. Now there is no information regarding when the flight will depart from the airport. The ground staff is not sure about the timing. According to them further delay can be expected in flight.

There is no provision of stay for the people and the people are lying on the floor to have some rest. People are not allowed to go through the security check as there is lot of time in the flight. If people were allowed through the security check then at least they could have a chair to rest. Right now people are either sitting on the trolleys OR on chair or on floor fighting with army of mosquitoes which have become serious threat to the health of the passengers.

The question is that why cannot some decent accommodation be provided if the flight has been delayed by so much time? Also, why cannot passengers be given some accurate timing of delay of flight?

Thanks,
Paramjeet Singh
PNR- M33ZAI

I had to board my flight at 15:25 on 13 June,10 from Delhi to Hyderabad. After reaching airport at 1300hrs with my parents I went to the waiting room. I asked the person sitting at the customer service desk if the flight is on time and I was told that my flight has been delayed and is at 17:30 now. I asked him, why didn't they inform beforehand if such thing is going to happen. But anyways we waited there till 1600hrs and when I went for check in, the lady told me that my flight has already gone. I was trying to tell them that all the displays in the waiting room as well as the main airport display is showing the flight time as 17:30. They didnot agree and told me to take refund which I refused to take. Then they said thy'll arrange for some connecting flight via mumbai. I ahd to agree as I didn't have any other choice. The senior person present on the spot spoke very rudely with my father too. After fighting for about 45 minutes, they told me that my flight in which I actually had to go didnot take off and is still in Delhi airport due to some technical fault. Though they gave me the same flight in which I'd to travel, but their behaviour is really not acceptable. Also, when I boarded the flight the captain announced that flight had been delayed due to bad weather condition and he didnot say anything about any technical fault because there wasn't any technical fault.

I purchased 2 Spicejet airline tickets from Mumbai to Cochin on 17th July 2010 at about 9.50 pm.

I called up Spicejet on their helpline number which was posted on their website and booked my tickets.
I spoke to a Mr Sayan, who confirmed my flight details like time of departure/arrival and then paid by my Citi credit card. After I completed the transaction, I received an sms from Citibank saying that Foreign Currency rates and charges apply for international transactions.

I was totally shocked and immediately called Citibank.
They said that I had made an international payment and that I would be charged an extra fee of 3.5% of my ticket cost. I said that I was not informed about this when making the payment. The booking agent didn't mention anything at all about this. He should have informed me about it before taking my payment, and then taken my permission to proceed.

Moreover why should I pay FOREIGN CURRENCY to an Indian company in India, for services in India, with an Indian credit card ??? Where does the foreign currency come into play???

I always thought Spicejet was a reputed airlines and now I feel completely cheated.

I would like Spice jet to refund my extra charges or I am going to cancel my tickets. I do not mind losing the cancellation fee but I will not travel with an airlines that cheats innocent people.

I hope this matter can be resolved.
Maria Fernandes
+91 [protected]

Hi,

I have booked a flight from Delhi To Mumbai on[protected], departure timings: 15:10 and the PNR of which is "D3CHAH"

i was late to reach airport due to road traffic occurred, whatever, i went to the Spicejet customer support windows at Domestic Airport (Delhi), so that i could get the refund after deduction.

But when i went down on the airport they answered me that i won't be getting any discount since i have approach the windows by the flight left for Mumbai. Instead i should be ask for refund before 2 hours of departure.

I have a simple query, if i want to cancel a ticket i could do the same way i have book the flight, so it doesn't require for me to go on the Customer Windows of Spice Jet at the Airport. Also i want to understand if i have not boarded on the flight for Mumbai, still the tax which i have paid is not refunded to me.

Please tell me know or the people of my kind have the similar experience, or a action which could set up a protocol for better customer flight experience.

Deepak Jadhav
+91 [protected]

To :
Spice Jet Ltd.

cc:
Secretary, Ministry of Civil Aviation, GoI


cc:

Chief Vigilance Officer and Additional Secretary
Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution, GoI

Sir/Madam - You are requested to kindly appropriately redirect it.

(only because I don't know which is the relevant regulatory authority)




Dear Sir(s),

1. Blackmail by Spice Jet. Anything goes. Need for regulation and FAIR PRACTICES

I cancelled a Spice Jet return ticket, PNR T3B4CF, Chennai Hyderabad. Spice Jet deducted Rs. 1500/- as cancellation charges, and retained Rs. 4069/- as "Credit Shell" to be utilized against future purchase of tickets. This is manifestly an arbitrary and UNFAIR PRACTICE

Today, I purchased a Chennai Mumbai return ticket, PNR X3F8BB, and was forced to pay Rs. 1176 extra.

The "Special Return Fare" is Rs. 1176 less than the "Normal Fare". I was denied the benefit of Rs. 1176 because of the ILLOGICAL and ARBITRARY stand of Spice Jet that "Special Return Fare" is not applicable to "Credit Shell"

Now "Credit Shell" is nothing but cash that rightfully belongs to me but FORCIBLY retained by Spice Jet.

So, this is an UNFAIR PRACTICE. Moreover, it amounts to BLACKMAIL, as I have no option, or redress, at the time of redeeming the said "Credit Shell".

Therefore, this amount of Rs. 1176/- may please be refunded to me, immediately, on receipt of this notice, as it was extorted under duress.


2. Unsafe Credit Card Usage

I am (was) not able to redeem the "Credit Shell" by booking online. I must necessarily call SpiceJet Customer Service. Why? Spice Jet must answer.

I am (was) thereby forced to share my credit card and cvv numbers with the Customer Service Agent. Why should (was) I be compelled to share my credit card details, and incur the risk of fraudulent misuse, God forbid? Spice Jet must answer.

As this impinges the Public interest there is a need for immediate regulatory oversight and compliance.

Please keep me informed of the action taken/ proposed to curtail this malpractice.

Sincerely,
Arvind Ahuja

Dear Sir/Madam,

Referring PNR no.M4UTEC & N39RDF booked for my sister & her mother in law, for SG-0528 CCU-GAU today's departure @ 12:50 hrs from Kolkata airport, they were denied boarding the flight just because they had reached the airport at 12:10 hrs. I also do know the rules of reporting one hour prior to departure, but then boarding is kept opened 30 minutes prior to scheduled departure for domestic flights and accordingly they could have very easily been accomodated in the flight with the hand baggage only, keeping the other luggage aside, which they were ready to forgo. They were coming from Hindmotor which is more than 20 kms from the airport and it should have been taken into consideration before denying boarding. I do understand the rules but then little grace can be accomodated so as not to harrass the passenger and that too when the persons travelling both were ladies and one being 60+.

I am still in awe as to something like this can happen in a place where people travel in order to save time and not to waste time. But today firstly the x-ray machine(luggage screening) handlers wasted her time and by the time she has approached the spicejet counter, her plea was rejected. Atleast if not with luggage, they could hv been accomodated without luggage which would hv made their agony lesser.

What I can understand from today's unethical behaviour is only one thing : seeing that the passenger have not reached airport 1 hour prior departure so they have got the point to defend themself and on the other hand these people have sold off the seats to other passenger who have approached and since by the time they have reached airport, they have no seats left to accomodate them, so they have got a excuse to protect themself. In this act of their official, its no one but the passenger who has to bear the burnt and face the inconvenience, not only the flight got missed but in addition to it they also have charged additional Rs.2200/- as cancellation and fare differential fees which itself speaks for their fault. If they were true in their intent, then y do they got the ticket cancelled and re-scheduled it. Since no changes is permitted within 2 hours from the scheduled departure, so how they accept to cancel the same and make a fresh booking. It should hv gone as no show ticket and only PSF should hv been refunded. But since they themselves knew that they were at fault so they readily gave the passengers the option of next flight.
Again on the next day i.e. today, they were so horrified by the other day's incident, that they reached airport around 11:25 hrs for the same 12:50hrs flight and on reaching only, they got to know that the flight is delayed by 45 minutes and has been re scheduled for 13:35 hrs departure to which no intimation was sent by airline neither thru message nor thru a call, which is a normal practice followed by all airlines in the event of any changes in the departure time.
Looking forward to hear a proper resolution to the matter. Those at fault must be penalised adequately so that bfor doing it again with any other passenger, they think it twice the consequences.

Warm Regards,

For and on behalf of the traveller

Brijesh Mall
[protected]@live.in
[protected]

On Sun, Jul 4, 2010 at 10:49 AM, Customer Relations <[protected]@spicejet.com> wrote:



Reference: CR/71935/2010
Dear Mr.Khetwal,

PNR No. : I2F8BE

This is with reference to your travel booked for the flight SG-216 Bangalore-Delhi dated 28th June 2010.
We would like to apologize for the inconvenience caused.
We would like to update you that as informed to you in the trailing email, in air transport sector flights are rescheduled, cancelled, delayed, and diverted to other fields due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage.
Please be informed that the above mentioned flight was delayed due to operational reasons and we would not be in a position to process your request for compensation.
For any further query/assistance, please feel free to get in touch with us.


Thanks & Regards,
Daoud Ahmed Ansari,
Customer Relations Department,
Spicejet Limited.

Toll Free :[protected]
Mobile :[protected]
Fax No. :[protected]
Website : http://www.spicejet.com

"flying for everyone".




From: Vikram Khetwal [mailto:vikram.[protected]@gmail.com]
Sent: Friday, July 02, 2010 11:25 AM
To: Customer Relations
Subject: Re: CR/71935/2010

Dear Mr. Ansari,

Sorry to say but you guys are not at all concerned about any delay or about your customers.

The flight from Delhi to Bangalore was also got delayed for about 2hrs & 15 minutes. The flight which was supposed to land at 7.45pm has reached Bangalore at 10pm. On the same night, I canceled my program to Ooty due to flight delay as I supposed to depart from Bangalore City at 10pm. The Ooty package was booked for Rs.8000.
Your both the flight got delayed for about 5 hrs and I got late just for 15 minutes even though I could have been accommodated. I made the payment of Rs.8000 to the travel agent for Ooty Package which was canceled due to Delhi- Bng flight delay and Rs.3426 to Spicejet for my 15 minutes. Both the time I got suffered and paid more than 11K!

How can you justify my expenses those were occurred only due to the flight delayed!

Regards,
Vikram


On Thu, Jul 1, 2010 at 7:12 PM, Customer Relations <[protected]@spicejet.com> wrote:

Reference: CR/71935/2010
Dear Mr.Khetwal,

PNR No. : I2F8BE

This is with reference to your travel booked for the flight SG-216 Bangalore-Delhi dated 28th June 2010.

At the outset, we would like to apologize for the inconvenience caused.

Please be informed that in air transport sector flights are rescheduled, cancelled, delayed, and diverted to other fields due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage.

We would like to confirm that schedules are subject to change and regulatory authority approvals hence once the changes are confirmed by the concerned department, the systems are updated and the revised timings are conveyed to the guests accordingly.

Kindly note that Spicejet takes on time performance seriously and is concerned about every delay. However, the foresaid flight was delayed due to operational reasons. Please note that airlines try their best to maintain the highest levels of punctuality on their operations. Besides meeting passenger satisfaction, it significantly assists the airlines to streamline their own operational requirements. At times, due to extraneous factors, delays can occur which are aimed to be minimized.

We sincerely thank you for communicating with us and expressing your concern.

In case you need further clarification/assistance, please feel free to get in touch with us.
Thanks & Regards,
Daoud Ahmed Ansari,
Customer Relations Department,
Spicejet Limited.

Toll Free :[protected]
Mobile :[protected]
Fax No. :[protected]
Website : http://www.spicejet.com

"flying for everyone".




From: vikram.[protected]@gmail.com [mailto:vikram.[protected]@gmail.com]
Sent: Wednesday, June 30, 2010 6:50 PM
To: [protected]@spicejet.com
Subject: SpiceJet guest Complaint

Received Complaint from a guest. Details are below

Name : Vikram Khetwal
PNR : I2F8BE
Date : 6/30/2010 2:19:31 PM
Complaint : Dear Manager, My flight was scheduled at 08:45am on 28th June but due to unexpected traffic jam, I reached at 08:30am at your check-in counter in Bangalore but was not allowed to board as I reported late. For just 15 minutes I was made to reschedule my flight for the same day at 08:05pm with loss of one working day and assignments with a further cash penalty of Rs.3426. Thereafter, the 08:05pm flight got delayed by 145 minutes at your end and departed at 10:30pm only. I was made to suffer and pay Rs.3426 for just 15 minutes even though I could have been accommodated in the morning flight. Now what can I expect from you!

stranded in airport for 6 hours

Worst service by Spicejet. the flight initial take-off was at 7:50.

later shifted to 11:15, another SMS takes it to 12:30. after 3 hours

of waiting, we get to hear it is landing at 1 AM and should leave by

1:30 AM. I can only hear 3 AM along with the fear of the pilot who

must be equally delayed and late taking off this late.

when we call and ask for options. all we get is "No option" "Sorry"

"we can process full refund" after shouting and screaming "we can

offer tommorow 5:30 AM flight which is no better than what we are now

going to experience.

Amidst all these frustrations, one of the irritated passengers wanted

to buy coffey and was not allowed outside since we cleared security

check. when we asked the spicejet staff, no help was offered. leave

alone the fact that not one manager / staff spoke to us on the delay

or offered us at least a coffey / cool drink when we are all waiting

for the goddamn flight to land. where is customer service?

I presume its just a ticket for all these people and not a person

travelling to mumbai with personal work / business? imagine the

problems we are all going to face tommorow due to this harrowing

experience, lack of sleep and delay. cant they get an alternate flight

arranged? worst case at least inform the reality to us on the actualy

delay? someemployee says bird hit, some say rain, some say technical

glitch.

this is the first time i am boarding spicejet and definetely the last

time! Boycott spice jet!

Dear Sir/Madam,

I have booked a return journey ticket in spice jet from Mumbai-Guwahati-Mumbai. The return ticket was on 4th of July 2010. While reporting we reported around 34/40 minutes before. But spice jet already closed the counter and didn't allow me to board the flight. Very unfortunate that rather than helping the customer the guy ( Name "Suraj") arguing with me from 10/15 minutes. I requested him to allow us as its still more than 30 minutes, which according to the rule the passenger should allow. But he ignored me completely and didn't help me out . He is very rude, manner less and abusive. When my wife came back from the counter saying the counter closes then this guy "Suraj" wrote the time as 14:25 (Where as he already delayed the time arguing with me more than 10 minutes). This guy even misbehaved my wife. I already filed a complain with Spice Jet regarding the same.( Complaint ID : 13864). He was shouting at his pick and when my wife came near the X-ray machine, he shouted and said "Get out from here" to my wife. Then I got very angry and said "Stupid, you don't know how to talk to a women". In which he again raised his voice and started shouting more aggressively "Don't use slang language". Poor fellow don't know the meaning of Stupid. It's really shocking that a private airline employee behave such a way to customers.

After all this I called up their ground manager( Who is again absent and available on phone after I contact the airport Terminal Officer). It is again very unfortunate that no spice jet employee trying to help us by proving the ground manager contact number. I narrated him the story over the phone and and he promised to help me. The Manager( Mr. Sagar) provided me a alternative ticket of next day for two persons which costs me around 15,000 INR. I like to mention such a help is waste for any customer, where I the next day ticket in less than 15,000 in all the other flight. Just to mention I got indigo ticket in 13,100 INR ,next day.

The entire stuff of spice jet is non cooperating , expressionless and and not friendly.

My point is now,

1. They should take action against Suraj, due to whom I miss the flight and have to go through mental harassment.
2. They should reimburse me the entire ticket money as well as the money I spent to buy a new ticket next day(13,1000) + My and My wife one day Salary.
3. Should bring all of them to book who are responsible to close the counter before 30 minutes. Few more customers were with us , who faced the same trauma. Spice jet don't have enough counter to provide customers and hence they close to counter before 30 minutes and provide the counter to some other flight.

I have attached the ticket where the spice jet employee(Suraj) after arguing with me for more than 10 minutes wrote it as 14:25 , if his intention was to help customer he could have saved that 10 minutes and help the customer, which is 25+10 = 35 minutes before the scheduled departure (14:50) of the flight.

Therefore, I request you to kindly take this matter to your court and oblige me.

Thanking you,
Chandan Phukan
Mumbai