SpiceJet Complaints & Reviews

I was trying to book flights from Delhi to Goa on 14th November as they were using the special discount for children. After the amount was charged to my AMEX Card I received a message that the seats do not exist anymore and it will not be charged to my CARD.

I booked this again second time and could do the booking and noticed that the price for one sector has gone up.

But surprisingly I noticed that Spicejet has charged this amount twice against my AMEX Card.

The first booking of Rs 27,356 was for 4 adults and 3 children. The Booking id did not ask for the date of birth. While booking second time, we noticed that one child will be more than 12 years on the travel date, so it was changed to 5 adults and 2 children and booking was made.

The amount Rs, 27356 should not have been charged to AMEX Card as the booking was never made and the display also said so.


Number: XXXX-XXXXXX-01007

14/11/2009
35964.00
SPICEJET (BILL DESK) GURGAON INDIA
MISCELLENEOUS
MAM[protected]
REFERENCE NO: 31022


14/11/2009
27356.00
SPICEJET (BILL DESK) GURGAON INDIA
MISCELLENEOUS
MAM[protected]
REFERENCE NO: 31003


Punya Palit

I WANT AIR TICKET CANCELLATION CHARGES OF JET AIRWAYS, SPICEJET, INDIAN AIRLINES, KINGFISHER

Sir,

I have traveled in spicejet flight SG 344 and my confirmation no. was R 2 Z F D P FROM jaipur to Banglore and Banglore to Jaipur. on dated 30.09.2009 and 3.10.2009. But while returning from Banglore on 3.10.2009 my baggage suitcase was completely damaged which was reported vide Baggage Irregulaty report dated 3.10.2009 No. 30981 at Jaipur Air port Baggage No. was 381667. My damages was of Rs. 4000/- ( suitcase) corrallite.

But till date I have not received my damages.

So I have to give this notice so that I can take the legal remedies accordingly.

awaiting for your early response as I know you will not prefer litigation and cost of litigations shall be bron by you.

This is reagrding the flight SG -851 dated 26th September 2009 mumbai to Delhi departure time 5.50 AM we went from pune by taking overnight bus
Reached at airport 2 am after 1.30 hour when we went to collect our boarding pass we get to know the flight is delayed ( indefinite) due to technical reasons(unknown) no one was there to answer our questions we asked the staff to call up there higher authorities they were absolutely rude and unanswerable we had a booking to a tour package for 9 am from delhi we asked them to provide tickets from another flight but again no answer we talked to airport authority they they became ready to give boarding pass for 9.30 AM again we have to wait wait and wait and no answer from anyone . it cost us the 1 day delay to tour and half of journey to our expense the problem is not with delay the way they handled it that was rude and humiliating even the flight was delayed and they send the SMS very late no response from anyone we waited for whole night and took off at 11.30 finally after protesting , all of all got the strategy basically they had a flight at 11.30 which was not full so they delayed our flight and clubbed the passengers smart players I took the pledge to never travel from spice jet it really sucks .we also gave a feedback but I am sure it would never be seen or highlighted .

I had bought a Spicejet ticket through Cleartrip .com. I was suppose to take the flight on 30th of September 2009 from Delhi to Kolkata. I had an medical emergency in Kolkata where my mother stays alone. I reach the airport 15 min before taking off since I was caught in traffic. The representative simply refused to listen to me saying they have closed there list and every one has boared the plane and also refused to refund my money. I had to take some other flight to get to Kolkata.


Please advice

Warm regards

Gargi Bhattacharjee

I had booked my ticket for date 28 september 2009 .Due to some reasons I wanted to change the date of ticket from 28 Sept to 8 Nov so I saw rates of tickets on your official website it was Rs 2700 including taxes . I called spicejet toll free number[protected] on 20 Sept. , I was informed by Ms Nisha that I have just to pay Rs 745 as charges for changing the date . On 21 sept i.e. today i went to airport and Ms Aurpita charged me Rs750+Rs529. I checked on 20 sept in evening, in morning of 21 sept and after coming from airport at 12 o'clock the ticket still charges Rs 2700.
I am your regular customer and now its your responsibility to give me back those Rs 529 to me.


Prachiti Deshpande
Date:- 21 september 2009

Dear Sir/Madam,
I am a serving IAF Officer presently posted at Air Force Administrative College, Coimbatore (Tamilnadu). I had booked a Round trip from Coimbatore to Delhi for self and my daughter Ms Apoorva Yadav for travel on 19 Sep 09 and 04 Oct 09 respectively by Spicejet Airlines vide PNR No. R1M9CR. Due to my domestic constraints, I realised that I will not be able to perform the journey as per my earlier plan, hence I telephonically contacted the Airline staff for cancellation of the ticket wherein I was informed that the ticket cannot be cancelled as it has been booked under Promo scheme for Defence Personnel and that the matter is beyond their purview and I was advised to contact [protected]@spicejetcom. When I contacted the Customer care service as advised , they confirmed the above said views of the airline staff. On subsequent Enquiry on the rationale of my losing out the complete booking amount of Rs 13173/- without availing any of the airlines facility. I was given a reply that Cancellations/Preponement/Postponement can be done if I approach them atleast 2 hours before scheduled departure. Accordingly, when I contacted them at the given number([protected]) at 0815 A.M. on 19 Sep 2009 Two hours before Departure. I was told that THE TICKET CANNOT BE CANCELLED. Under the circumstances I stand to lose the complete booking amount of Rs. 13173/- I would like to give you the fare details-Basic fare-3998 and7198,-1x defence personnel-7597, Domestic trvinsure-258,PSF-916, Fuel charges-8000 and Airport Fee-400. And I lose RS 13173/- without seeing even the hind sight of aircraft? May I request you do something about this seemingly UNFAIR situation which is violative of the BASIC PRINCIPLES OF NATURAL JUSTICE. My contact number is [protected]

This is the third time I have had a bad experience with Spice Jet airlines and I have sworn never to fly with then again, nor would I let any of my near and dear ones do that.
Following are my experiences:
1. Flight from Delhi to Pune: On reaching the airport I was told that the flight was pre-poned by 1 hour and had already left. I had received no notification about the same.
2. Flight from Delhi to Mumbai- The flight was clubeed with the next flight to Mumbai ( no explanations given) and was hence delayed by 2-3 hours.
3. Latest experience- 2 days back- Flight from Delhi to Ahmedabad- was cancelled. SMS was sent 7 hours before the departure. No explanation was given.

I would request everyone reading this to please avoid flying with Spice Jet as they are extremely unreliable and unproffessional.

On July 4, 2009 - Mumbai Airport 1B terminal - Spice Jet annouced delay of his Chennai flight at 5.30 a.m (dep. time 6 a.m.). They said flight will take-off at 8.30 a.m. We had our connection flight from Chennai to Trichy at 10.30 a.m. Accordingly we approached Spice Jet officials, they cooly pacified us by arranging us (Mother (Senior Citizen), Brother, Brother & Family -3 Adults +1 child +1 infant) Kingfisher Airlines from Chennai to Trichy (dep at Chennai -12.35 p.m.). But Flight took of at 11 a.m. from Mumbai. So, we missed our 10.30 flight from Chennai to Trichy and Kingfisher airlines also because of this delay. When we reached chennai at 1 p.m and approached spice jet officials for alternate arrangements, they washed off their hands by saying we can't do anything.
When contacted Spice jet official (over phone) in mumbai they said we tried our best and we can;t help. When confirmed with Kingfisher airlines (using our PNR) in chennai airport counter they said ticket has been cancelled and 100% refund is recommened. Since Spicejet booked that, they got money back. This is the act of cheating.

On 6 July 09, I booked a ticket through internet banking for a trip from Mumbai to Bangalore on 15 July 09 wherein an amount of Rs. 3523 was deducted from my HDFC account but no ticket was booked. I request you to please look into the matter at the earliest so that a ticket can be booked for my planned movement.

SPICEJET AIRLINES

I booked two Spice Jet tickets to travel from Kolkatta to Chennai - Aug 15 2009. Today is July 3 2009. I called the Spice Jet customer care to cancel the ticket.

I did not fly due to a personal reasons and was unable to inform Spicejet 2 hrs prior to the flight time for a reschedulement as per their requirement for which they charge an amount.

I requested to Refund of Taxes and...

I was booked for a Spicejet flight between Cochin and Delhi on 2nd June, 2009 supposed to leave at 11.30 am. When I reached the airport at 10, i was informed the flight had left at 9.30 that morning. There were some 20 people stranded. The staff insisted we had been informed through sms, which none of the stranded passengers had received. The company failed to take responsibility for this inefficiency and lack of customer care.

My in-laws traveled by this flight from Kolkata to Bangalore. I had pre-booked VGML for both them. Surprisingly, they were provided only 1 meal. Even after repeated insistence by my father-in-law, he was 'explained' by the hostess that the cost was paid for only 1 meal!

Be careful!
Do not buy any of the addl services offered by them in the internet. For me, I will never fly by Spice!!

I booked a spice jet ticket for my wife on spicjet flight SG104 dated 13 June 2009 from Ahmedabad to Delhi (Booking reference number S6B1CN). I later changed the flight to 12 June 2009 (same flight number) and paid Rs. 750 as the rescheduling fee. On 11th June I was informed that SG104 for 12 June has been cancelled. I called the airline and they told me that they will issue full refund of the ticket cost but not the rescheduling charge. I argued with the person attending the call that since the flight is being cancelled by the airline, they have no moral or technical basis of retaining the rescheduling fees and should refund that amount as well. The person then conferred with her senior and assured me that full refund including the rescheduling fees will be sent to my credit card.

When I checked my credit card statement I notice that they have refunded only the ticket cost and have against their word and assurance retained the rescheduling fees. This is morally wrong and unethical and I request the consumer complaint forum to take this up with the airline.

Many thanks.

PNR NO. L6T2DP.

I have booked 3 Tickets by credit card from Coimbatore to Chennai on travel date16.06.09 by flight no.SG282, the flight was cancel/ delayed yesterday, so we have cancelled the tickets, in the counter they informed us the amount will be credited back to your card a/c. self checked the card a/c today & it is not reflecting. pl.credit the amt to card a/c. Their reply

Dear Kalyanraman/Iyer,

The following itinerary was booked & recently changed or cancelled by you:


Reservation Number
:
L6T2DP

Booking Date
:
11 June 2009

Guest Name
:
KALYANRAMAN IYER, RAJALAKSHMI IYER, JAYASHREE IYER


Should, any amount remaining from your original booking after the change or cancellation fee is applied, it will be kept in a customer credit for 1-year from the date of cancellation. That customer credit can be used by quoting the above Reservation Number. Customer credits, if any, can be used towards any future SpiceJet Booking.

I bought air tickets for Banagalore to Kolkata and return.I had to change the dates and hence went in for cancellation.I had purchased the tickets through Srivinayaka Travels, one of the partners of Onestopshop.reference ID nos are[protected] and[protected]. Instead of deducting Rs750/ticket they deducted Rs1820 and Rs.1739.Therefore the total amount deducted in excess is Rs2059.Request you to pl redresss the grievance

Thanks

Respected Sir/Madam,

I have done 2 transactions from spicejet website on 10-June-2009 (through citibank debit card). But when I have cross checked with citibank I found that there were 3 transactions done from spicejet. Please rectify how and who have done the 3rd transaction.
Transactions that I have done are:

Confirmation Number: I6SWAN Amount: 3980
Confirmation Number: Q6QTLV Amount: 6920
[protected][protected]---- Amount: 5190 [I am not aware of this transaction]

I have informed about the same problem to SpiceJet through email and got response that they will investigate and resolve the complain within 24hr. It's almost 48 hrs now and I am yet to hear anything from spicejet. I also tried contacting spicejet on [protected], [protected] and, [protected] but no one picked the phone.

Looking forward for quick action. Thank You.

Yours Faithfully,
Shouvik Guha

About the attachment: The failed transaction has been attached along this complain,

Hi,

My Parents had Spicejet booking for 29th May, 2009 evening flight from Ahmedabad suppose to arrive delhi at 8:55 P.M.

a) Firstly, no message was sent to my parents at the communication telephone number which was given at the time of

booking about the flight delay which itself is a big misconduct.
b) Secondly, When customer reached airport on time, upon inquiry it came to forefront that flight is delayed by 1

hour.
c) After one hour, opon lot of repeated inquiry, it was communicated that flight was expected from somewhere and it

is boarding at previous location and shall reach to Ahmedabad after 2 hours, then it shall depart to Delhi.
d) At 10:00 P.M., it was finally announced that flight would depart at 10:40 P.M. and everyone started for security

checks and boarding pass.Boarding pass has time of 10:40 P.M> and flight was delayed again and finally flight was

boarded at 12:10 in night.

After much shout, airlines arranged snacks(No Dinner), I wonder if airlines members have snacks at 10:00 P.M. and

probably lunch at 2:00 A.M.Again after much shout, they offered meals, the rice was stale due to which my mother

had a bad stomach.

At Delhi Airport, flight landed at 2:10 AM which was actually expected to arrive at 8:55 P.M.
What pitches off is the unconcerned attitude shown by the airlines, as if the passengers are beggars and they are

king.

1) Through out this trauma, information was not cascaded correctly.
2) No arrangement of food was done to satisfactory levels.
3) No transportation was arranged for passengers from delhi airport to their respective destination places.
4) No apologies were given.


I belive Indian consumers are taken for granted by majority of servive providers and I feel the need of having a system of fast processing of these complaints.


Thanks,
Vineet

Dear Madam/sir

Pl infom that regarding my air e tickaet found Error in my name in place of MR DEEPANKAR BISHOW NATH ROY, mention Ms Deepankar Bishow Nath Roy. The details of e tickets are furnished below-
1. Booking ID - FL T[protected]
2. Booking date - 16 May 2009
3. PNR NO - X4Q6BW
4. Airline - Spicejet (# 806)
5. Class Economy
6. Deperture date - 15 JUN 2009.
7. From - Ahamadabad TO Kolkata
So please go through the above matter & correct it.
With best regards
Mr Deepankar Bisshow Nath Roy
Mobil No. +91- [protected]

A new rule has been made by spicejet that on cancellation Rs 750 will be deducted and rest amount will be kept by Spicejet as 1-year credit. It will be NOT be returned to the customer immediately.

I had booked ticket from Pune to Chennai (25th May 2009) and later I wanted to cancel the ticket and too my utter surprise I came to know this rule. I couldn't say anything because spicejet kept on repeating tht you have agreed to terms & conditions.

I did agree to terms & conditions but I was under the impression that Rs 750 will be deducted and rest amount refunded (as is the case with other airlines and till not very long ago spicejet also followed).

I feel airline is cheating the passengers. They are taking advantage of ignorant customer.