SpiceJet Complaints & Reviews

I had booked 5 tickets including an Infant having PNR no. A8RZHC for myself and family on dated 1-Oct-2021 to visit Srinagar from Patna for tourism purposes.
I have faced a terrible experience at the spice jet counter at Patna airport when unethically they ask for an extra ticket for my infant kid despite I have given them the age proof. which is under age of 2 years. initially, they ask me 17k after so many arguments finally, they charges Rs 7653 of PNR no. BE169A which is unacceptable.
I request you to refund the money which they charged for my infant kid ASAP.

Thanks
Pawan Kumar

I had booked my flight from Jharsuguda to Mumbai, PNR NO WCR6MJ and cancelled on 23/8 beacuse the direct flight on 1st sept was rescheduled.

After cancellation, everytime spice jet given confusting information, initially they told on phone that I will get refund for Rs 15278, Out of Rs 18149, and for balance amount I have to contact Liberty Insurance. Therefore I I contacted Libery insurance, but on the cancellation document Spicejet mentioned full refund therefore Libery insurance closed our requestt. Further through email also Spicejet confirmed that they are processing full refund. Now they have paid Rs 15278 and informed that for balance zero cancallation charges they are following up with Liberty insurance and they will release the payment. Now after month they have informed that refund of zero cancellation fee not possible and I have to contact Libery Insurance but now Libery Insurance is saying the time duration of one month is over and they will not do anything, Kausar H S

Please note that i have booked my flight from Kolkata to Chennai (Travel date 22 nd Sep 2021)through MMT .Post which the following series of events happened :
Booked on 1 st Sep 2021 SG 450 PNR TYU9TP (Flight time was 13:20 hrs /reaches chennai at 15:40 hrs )
For the same i had booked my Train tickets from Chennai to rameshwaram at 17:15 hrs same day
5 days later i receive a reschedule of flight timing without my consent that the revised time would be 15:45 hrs and reaching at 18:00hrs .
I had to cxl my train ticket and get a new one at 17:45 hrs from Tambaram.(LOST INR 250)
During the day of travel we came to know that the flight was on time and I was very happy .
During boarding it was informed that the flight was a bit delayed .
Worst part starts know that the flight will not leave until 60 passengers have not boarded
Why as all those 60 passengers are coming from Bangladesh and they are late
For their delay all the rest 100 passengers were seated in the plane and had to wait for 4 hrs inside the aircraft .
The Fight left around 19:00 hrs, I had to cxl my train tickets as I knew we would reach late and would not be able to take the train .(LOST INR 2600 ).
Booked a bus at 21:45 hrs .I had to reach rameshwaram as i had by puja and rituals scheduled on 23rs Sep Morning (all Paid ).
During this time from 15:45 hrs to 18:45 hrs no one said what's happening next .Station Manager Mr Modak did not even come to meet us and apologise .
Some ground staff who could not even speak English were made to handle the situation ..
I Reached Chennai by 21:00 hrs .Baggage took 30 mins to come out .Could not catch the bus (LOST INR 2890)
Now there was no way I could reach Rameshwaram the next morning .
Had to book a cheap hotel for INR 2500, wasted the entire night and the next evening took the train and reached Rameshwaram on 24th Sep .
All booking for PUJA and priest had to be done again as I was a no show (LOST ALMOST 7800)

NOW PLEASE NOTE WHAT ALL THINGS I LOST BECAUSE OF THE DELAY BY SPICEJET {250(Train)+2600(Train)+2500(Hotel )+2890(Bus )+7800(Puja)}=INR 16040 .I am even not calculating my Food expense for me and my wife for 2 days and making arrangement for the last moment cost be more than the normal time and leave the mental harassment what we went through .

NOW PLS TELL ME BECAUSE OF ONE OTHER FLIGHT COMING LATE WHY DO U HAVE TO MADE THE OTHER 80% PASSAGES LIFE MISERABLE .ARE WE NOT YOUR CUSTOMER AND ARE WE NOT PAYING YOU.

I DEMAND FOR A COMPLETE COMPENSATION FROM SPICEJET .

PLEASE TREAT YOUR INDIAN CITIZENS AS HUMANS AND DO NOT DEGRADE US IN FRONT OF ANY OTHER NATIONALITY .WE ARE THE TAX PAYERS AND WELL WISHERS OF THIS COUNTRY .

JAI HIND .

Awaiting for a swift and positive response.

Regards

Abhishek

[protected]

On 15.09.2021, I had booked a ticket for two passenger 1) ASHIM KUMAR DE 2) AVISWETA DE, Flight No. SG 3230 from IXB-CCU at 9. 10 am. But due to excessive late of this flight, time change to 1.35 pm . I went to counter of spicejet at Bagdogra and told that due to late of flight, our ticket have to be cancelled. The counter man took my ticket and told me that ticket cancelled and within 10 days full amount have to be returned to your account. Till date no massage has been received regarding cancellation of our ticket.
Flight No-SG3230 Journey date and time:- 15.09.2021 at 9.10 am, booking ref. no.24261392

I booked an air ticket on 22 sept for new delhi to jammu on 24 sept due to some reasons I cancelled it on 23 sept I even contacted spicejet they don’t give any correct response about the refund I wanna know when will I get my money back .

Spicejet Flight No. SG-1006 vide PNR Nos.' FG5EFK & H7UYMV Dtd: 24.09.21 from HYD to KQH was diverted from actual Destination of Kishangarh to Ajmer for reasons Unknown. After alighting from the Flight in Kishangarh, no Lounge was provided for the passengers for Resting, nor, transport arrangements were made to send the passengers to actual Destination. Poor Customer Relations from Spicejet. Disgusting.

HI,

I had booked a ticket through SpiceJet for Maldives. I was told by their customer care to cancel the tickets as I was not fully vaccinated and they said Maldives government doesn't allow non vaccinated tourists. I faced a loss of Rs. 24000 when I cancelled the ticket. This information is in fact wrong and the Maldives government allows non-vaccinated tourists to enter.

This is just a scheme by SpiceJet, to provide wrong information to passengers and earn free money from them.

Ticket numbers 07875075, 07893800, 07897278 lodged with SpiceJet but no response was received.

Thanks,
Tuba Mansoor

The boarding time displayed is wrong... Flight time is wrong...
Total waste of customers money and time

I booked a ticket from spice jet of dated 23/03/2020 from Bombay to asr. Due to operational problem my flight was cancelled and was told that you will get the amount back but till date I haven't got any refund pls help me to get my refund back of 6800 rs with interest

Drae Sir/Madam,
PNR - KIVGYE
I (BISWAJIT MONDAL) had booked KOLKATA TO BAGDOGRA round trip (29/9/2021 & 03/10/2021). it had been booked on 29th August. But you have sent a mail on 09th September for reschedule ie from 03/10/2021 13:25 to 03/10/2021 09:10. It is very much difficult to arrange this. because every hours has been planned. I have booked that time as per my tour plan.
So I will arrange at that time ie 03/10/2021 13:25 or after that time on same day.
Regards
BISWAJIT MONDAL
[protected] / [protected]
I had mail again but there is no reply
CRT
SPICE JET

PNR NO. KIVGYE
date 03/10/2021 at 13:25 hrs
Bagdogra to Kolkata.
My contact no. [protected]/[protected]

I have already told you everything. I have nothing to do. It is your responsibility. When you suddenly change flight, you arrange me. It is harassment for us. I talked on the phone, they asked me to mail. I booked the ticket because I liked that day, that time, that rate. My plan cannot be changed like yours. You book me a ticket for another flight, send this confirmation. Do you have any responsibility for the passenger? My schedule is ready that way. Can't change. Now rates of all flight has increased. So you arrange as early as possible.
Regards
Biswajit Mondal
Dy. Manager
State Bank of India

PNR- ODKIVG
Flight date[protected]
The flight was cancelled due to an operational issue

A refund was issued and it was going to be done within 10 working days.

Cut to[protected] I'm still following up for the refund.

PNR- ODKIVG
Flight date[protected]
Flight got cancelled due to "Operational issue"

I was told that the refund will be completed with 10 working days. Cut to present date[protected] I have still not received refund.

I was travelling from mumbai to delhi.First of all the flight got delayed by almost four hrs due to which my kids missed their entrance test..and the misbehaviour by the ground staff was the cherry on the cake.An employee named RUBINA who did not have etiquettes at all misbehaved while issuing the boarding pass reason being excess baggage(according to her) which was merely 600 gms more than the limit.She started talking rudely and asked me in a very rude manner to make it 15 kg instead of 15.6 kg.This is not at all expected from such reputed airlines.The quality of staff needs to be improved and they should be trained well.

The services of SpiceJet is worst.

First of all in a return flight(to and fro) what is the logic of canceling my “to” ticket but rescheduling my “fro” flight, this is pure intention of irritating and harassing people.

And even when the cancellation was done by SpiceJet, I haven’t received any refund of my amount and it’s been 9 months.

I am continuously calling but every timer here is only one response “Due to COVID the cancellation are too much so sorry pleas wait sir” how much to wait!!!
Shouldn’t SpiceJet consider that it’s been 9 months, still they are not giving me my money

SG 2871 on 31 Jul 2021(JLR-BOM: 10:10-12:35). Which was canceled on behalf of this, your team gave me ticket 1st August 2021 for Pune and they promised they will arrange transport for us from Pune to Mumbai International Airport, but I didn’t get any transport and waisted 2 hours at Pune airport and they didn’t do any arrangements for me and my family, since I have to catch International flight due to this I did my own arrangement from Pune to Mumbai travel.
This is really disappointed for me and my family and I want compensation of this.

Kindly change the passenger name as below:
Hamid Raza Ansari instead of myself.
PNR: Z59J3B
Journey date: Nov 8, 2021
From: PAT - DEL (SG8752)
eMail: [protected]@gmail.com...

I had booked my flight tickets from Delhi- Goa- Delhi via Spicejet last year in March the booking was auto cancelled by SpiceJet due to lock down and I was informed approx Rs, 45, 00/- refund will be credited back to the source where I made my flight details are below since July I have been following up they just say refund issued when I asked for reference number they said no reference number is generated for the refund as the payment was done through Paytm and as usual Paytm doesn't help the customer.
My PNR details are below:
PNR: J7D29F
Passenger Name: Shivani Sharma

On 28/08/2021, I booked a ticket from GAU to MAA (Direct Flight). But on 10/09/2021 I got email that my flight got rescheduled to different time and also got a layout of approx 8hrs. Actually I booked this ticket for the medical treatment of my mother. She is diagnosed with Chronic Kidney Disease( High createnine level) and she has on a strict diet plan and and I didn't get any proper food and for the rest throught out the layout for my mother at Patna Airport. I need proper justification for this. Who will be responsible If anything occurred to my mother in that period. And also because of your rescheduling I will missed my train that will be from chennai to katpadi (enclose below), the amount of the train ticket will also goes in vain. My mother is in strict diet and I can't let her eat anything that may put her in the more severe condition and also I didn't get any proper position for the rest of my mother. I want to request you kindly lookout this matter and give me positive response And I want this matter to be raise to the higher authority. Also they (spicejet) filed my complaint but till date I didn't get any single message of them as they told me that I will get my response within 48 hours.
Complaint No.[protected]spicejet.com)
PNR NO. - DJ58YR

I lost Aed.460 while travelling from Calicut to Dubai on 26 August 2021.
I kept the money in an envelope inside the attached bag.
The lock was broken and the money lost. I noticed it when it reach home only.
I guess it happened from Calicut airport.
Please investigate the matter.
Thank you
Sivaprasad

I am disappointed that you have failed to take proper care of my luggage. Aftwr coming out from the arrival I saw my baggage was completely damaged. 4 parts were completely shattered that included a crack in front, the handle grip was torn apart, one wheel was totally uprooted and the suitcase was totally broken below. My new baggage was torn by negligence and carelessness by your handlers.

I demand a compensation for this. Please refer to the photos