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SpiceJet Complaints & Reviews

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Updated: Jan 8, 2025
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SpiceJet reviews & complaints page 7

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A
Andrei_username
Dec 19, 2022
Dec 19, 2022
This thread was updated on Dec 19, 2022
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Money deducted from card, but no ticket provided

I tried to buy a ticket at the beginning of October. Something went wrong at the final stage saying “transaction hasn’t been successful”, but money was deducted actually and wasn’t returned automatically. 2.5 months of emails with spice jet, provided all the transaction details already twice, it’s still not processed. They send messages like “we understand it’s stressful for you, our team is working on it”, but it’s just...
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H
harsh_chy
from Bengaluru, Karnataka
Dec 18, 2022
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Charges for Airlines seats

Why we need to pay for the seat charges after booking flight tickets by paying hefty amount.
Are we paying just to stand in airline this is utter disgusting and disappointing.
You greedy People want to suck our money where ever you all can.
Give us one single reason why we need to pay for seats after booking tickets.
And while doing web checkin there is no single seat where you are not charging money and that...
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I booked for flight from Dubai to Calicut. Initial time was 15 December 7:55pm. Then I got a message that it is departing early by 55mins. I came to airport at 3pm just to avoid worries. But they told me flight departed at 12:55. Which is 7 hours early.

So I went to office and they told me they have informed through email. No I didn't receive any mail from the spicejet. The staff searched my entire email. He even checks my...
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I booked for flight from Dubai to Calicut. Initial time was 15 December 7:55pm. Then I got a message that it is departing early by 55mins. I came to airport at 3pm just to avoid worries. But they told me flight departed at 12:55. Which is 7 hours early.

So I went to office and they told me they have informed through email. No I didn't receive any mail from the spicejet. The staff searched my entire email. He even checks my...
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R
rjdonekal@gmail.com
Dec 17, 2022
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Loss I incurred due to cancellation of flight

I am writing this email with a great stress and seeking compensation. 1. I have booked flight SG161 for 2 travelers on 12-Dec for flight dated 14-Dec (sector Delhi to hyd )in Spice Jet and same day I did web-checkin. 2. I got SMS on 13-Dec from Spice jet that flight is cancelled. 3. As soon as I got notification that the said Spice jet flight has been cancelled, I called the Spice jet customer care seeking alternate flight. Unfortunately...
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V
Vinod1905
Dec 15, 2022
Dec 19, 2022
This thread was updated on Dec 19, 2022
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Non refund of money which was deducted from my bank

Address: 80, vasant vihar, phase 1

Sir,

I was booking a flight from Dehradun to Jaipur on 30.03.2022 in the name of Mrs. Vibha Arya with mobile no. [protected] and email id elec.ombudsman.[protected]@gmail.com. I paid Rs. 4408 through Google pay, The transaction was showing pending for a long time but money was debited from my account. I then made another booking through my debit card which was successful. I called customer care and I was told that the money will be...
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S
satchi2000
Dec 15, 2022
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Refund

Address: Post Bix 15258 Tawam Hospital AlAin UAE

Dear Sirs,
Please note that I booked two tickets (Passengers Dr Priyadarsini, and Dr Karthyayani) to travel from DXB to IXE on Oct 31 2022 for travel on Nov 1 2022 via the SpiceJet Booking PNR JYYWWC (attached) .
An hour later I was called by the airline to let me know the flight will be rescheduled to later in the night closer to 930 PM instead of 420 PM
I was asked to cancel for a full refund if we wanted to fly out...
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K
Kavya Mohanakumaran
from Mumbai, Maharashtra
Dec 14, 2022
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No cooling period cancellation/rebooking of ticket

This grievance is regarding the cancellation of a flight booking I had made through SpiceJet for 3rd Jan'2023. It is very frustrating to know that the airline is cancelling a ticket that a customer has booked weeks before, especially when the date of travel is nearing and doesn't give any flexible option to book alternate flights as per customer preference (even within the same airlines). Also, not sure why a fare difference fee/any charges...
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A
ameypai
Dec 14, 2022
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Refund not given

Dear Team

I had booked tickets 23 days in advance of travel. the cancellation was done in less than an hour from booking of ticket.

I called up the SpiceJet customer Care twice with regards to cancellation of the ticket. They told me that the cancellation charges of 3100 would be applicable per passenger. Further since they are doing it on my behalf additionally Rs 250 per passenger would be applicable. So they...
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A
AnilPu
Dec 13, 2022
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Unethical Behaviors

Address: puthussery House Eloor North

I took Spicejet Flight(SG054) from Dubai to calicut on 11/12/2022, 12.50 PM.Its my first international trip in Spicejet.At the boarding gate a person from airline is shouting at the passengers, he is treating the passengers as slaves. When i came for boarding, this person standing with a weighing machine (first time i am seeing this) & Weighing hand baggage & laptop bag. Then he is shouting at me to pay for each extra 1KG- 60 Dirhams, or...
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T
taszur
from Mumbai, Maharashtra
Dec 13, 2022
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Non Receipt of Refund - PNR CID12R

I had a duplicate booking on spice jet which I cancelled on the same day of booking (October 18, 2022) under PNR CID12R. After repeated follow ups by phone and emails there seem to be no response from Spice jet call center except that the refund has been "initiated" on November 23, 2022. Till date the refund has not been credited to my credit card account and spicejet call centre refuses to provide any confirmation of payment made.
br...
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A
ashwani prasad
from Mahoba, Uttar Pradesh
Dec 10, 2022
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Seats Allocation

I booked flight ticket from bagdogra to delhi on 11 dec'2022 with pnr reflecting on my ticket QJUL8B. we are 3 passengers
Ashwani Prasad seats allocated 21C
Mastr Vahin Prasad seat allocated 21D
Shifali seat allocated 20D

All of the above are auto allocated seats

Being highly reputed and customer concerned airline seats assigned to me and my family were all different moreover my 4 years...
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A
Arijit Santra
Dec 7, 2022
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Amount deducted but ticket not booked

Today 07 Dec 2022, I tried to book a ticket from SPicejet website, but the amount got deducted and the ticket is not issued.Please refund the amount, I am attaching the email from Bank and SpiceJet webite screenshot...
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A
Amilnachan
from Mumbai, Maharashtra
Dec 7, 2022
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Amount Not Refund because of spicejet system error

This is to inform you that it's been two month, I have not received my transaction amount back, it's been told to me that we will refund you back in 2 weeks.
I have already visited 4 times in Dubai SpiceJet office.

I Already shared my Transaction details 6 times & visited the Dubai office 4 times.
I don't understand whom I should contact & where to visit even your Dubai office is not responding after the Visit.br...
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A
Asifkhatri
from Nawalgarh, Rajasthan
Dec 6, 2022
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I want to get my amount refund

Address: Ahmedabad

Dear Sir/Madam
I am writing this to inform you that my flight was on 17 nov 2022 for Dubai from Ahmedabad.
My PNR was BD1JHG but due to government policy I couldn't go with this flight because I don't have surname in my all documents (passport, visa).I want my refund.
So Please do needful for getting my refund.
Thanks
Asif
PNR - BD1JHG...
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M
mail2pradeepc
from Pune, Maharashtra
Dec 3, 2022
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Money not refunded even after 44 days of follow-up with Spice Jet

SG 4051 from Tirupati-Pune dated October 23, 2022 was cancelled by Spice Jet. They added money to Credit Shell. I requested them to pay me back at the same account and they agreed on Oct 20.
But still it is not yet credited. They just keep bluffing me everytime I call them. It's is a pity that Spice Jet does this with every customer. If you check the number of flights getting cancelled, you will come to know that they want people...
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K
kumar_kundan
Nov 30, 2022
Dec 7, 2022
This thread was updated on Dec 7, 2022
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Spicejet is not issuing refund for failed transactions

I had 2 failed transactions with spicejet while trying to book a flight. Spicejet is not taking any action to refund the money.
Email ID is [protected]@gmail.com and mode of payment was SBI debit card. There were two failed transactions on 02/11/2022 worth INR 17417.00 with transaction numbers[protected] and[protected]. Traveller name - Kunal Kumar and the flight was from Patna to Delhi for Nov 3.
Please help in resolving...
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V
vaibhavdun
Nov 25, 2022
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Payment not received

Hi Team,

This is regarding PNR No. : ZYDZKS / ZINPWX Dehradun to Delhi flight on May 24. The flight was delayed and the spicejet employees in teh airport cancelled the boarding pass and assured us that we will receive the refund within 10 days.

I have been chasing them since 6 months now and they are just avoiding the refund.
Tried to reach to all levels of grivenace addressal but the [protected]@spicejet.com...
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D
Divya Dayananda
Nov 25, 2022
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Not responding to emails

Address: Siddakatte

PNR NO-L9U1US
I have not received replies or updates for the mail which i sent on 3 days ago..
Even the nodal officer number is not connecting and their executives are too rude...
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J
JishnuJayasankar
Nov 23, 2022
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No progress in refund amount for PNR:U65MJB

On October 4 2022, I tried to book flight from DXB to CCJ. But the amount is deducted from my account and I did not got any ticket details. I am contacting customer care for last 2 months. Only thing they are telling is they are working on my problem and requesting some more time. This is not acceptable. Because of there server issue I am losing my time and money.

With very dissapointment
Jishnu Jayasankar...
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