Sun Direct — DTH Refund

Yesterday i.e.[protected] I have mistakenly recharged the sun direct dth linked to my Father's mobile number 99XXXX4094 which was disconnected last year and not in use as we had changed the DTH to different service provider.

I have reached out to sun direct and they asked to email to customer care which i did on same day with details and requested to help me in refunding the recharge amount of Rs 1620.

Sun direct Transaction reference number[protected]

Surprisingly, i got a call today i.e[protected] instead of email response stating they agree that no dth account was recharged with the amount but i can use money to recharge another sun direct number but can’t get the refund.

The response was non apologetic and not in a professional manner. How can you charge money when services are being availed by customer
Was this information helpful?
No (0)
Yes (0)
Sun Direct customer support has been notified about the posted complaint.
 
2 Comments

Comments

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information