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[Resolved]  Sun Direct — irresponsible customer service care

Address: Sun direct kerala.

My smart card num is [protected], from kerala. I have contacted the customer service thrice to change my pack after recharging with full amount. For the first time at 1.00 pm on 14/4/20 later two times at 7.45 and 9.45 respectively. No favourable action was taken. For the last call the representative even cut the call with out telling atleast a definite time for the resolution. Very very bad response after making us paid.
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May 20, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2020
Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding Wrong deal same has been already resolved from our end.
Regards,
Sun Direct Team.
 
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They are doing poor customer service and thier customer care executives are seriously telling wrong update like server problem like that .. poor poor
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