[Resolved] Sun Direct — recharge not updating my account balance

Janagaran V

Mar 27, 2020

Address: Thathanayakkanoor, 624703

I recharged my sun direct account (Smartcard / cdsn no: [protected]) and (Cr-id: cr[protected] for rs. 199 via paytm. Then noticed my balance not updated. So i recharged again for the same amount. While checking my transaction history it shows both recharge. But my account balance remains rs. 1.04. On tv it comes as service not available

Please do needful

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May 9, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding VIDEO RELATED issue same has been already resolved from our end.
Regards,
Sun Direct Team.

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Comments

Adarshchinnappa

Mar 21, 2021

Hi sir,
Subject: my account [protected] by name C. E Chinnappa is not updated with my reached amount 219.99rs

I recharged my account through Sun Direct website UPI transaction google pay i am attaching successful message of my recharge, please update my account with reached amount 219.99rs

Thankyou