Sun Direct — Recharge plan

Address: 7/738, H N Kamath Lane, Koovapadam, Kochi-682002, Kerala State.

I HAVE RECHARGED 1265/- for 6 months plan offered by sundirect DTH on 01.12.2021. This plan will end only by the end of May 2022. But they have disconnected my connection on 12.05.2022. When I complaint in custermer care centre, the reasons given by them is not satisfactory to me. They informed me that the amount remitted for the plan was adjusted as monthly instalments. The reason stated is the mistake is from recharger shop. The full amount was paid by the recharger shop to sundirect DTH one time. The DTH people says they have adjusted it as monthly instalments which cannot be justified. I had remitted the same instalment earlier for 6 months plan. Without my knowledge DTH people cannot change the plan which caused me loss of money. So I request yoy to instruct DTH Kochi to restore my connection Immediately. The fault is sundirect|s.
COMPLAINANT: NAGENDRA PRABHU.S. CDSN no. [protected] -(connection no)
Was this information helpful?
No (0)
Yes (2)
Sun Direct customer support has been notified about the posted complaint.
 
3 Comments

Comments

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Babundi's [Complaint's author] reply, May 14, 2022
Sir,

Thanks for your decision to restore my connectionn till May 31st. I will remit the renewal amount before due date.
Yours Sincerely,
NAGENNDRA PRABHU.S
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Babundi's [Complaint's author] reply, May 13, 2022
Sir,
As requested by you iam sending you .CDSN no.75518156585 and my mobile number is 9349461305. My email address is- babubabundi@gmail.com
Hope you will do the needful at the earliest.

Yours sincerely,
NAGENDRA PRABHU.S
Babundi's [Complaint's author] reply, May 14, 2022
Sir,

Thanks for your decision to restore my connectionn till May 31st. I will remit the renewal amount before due date.
Yours Sincerely,
NAGENNDRA PRABHU.S
Dear Sir,

As per conversation, customer complaint regarding Wrong validity issue same hasbeen resolved from our end.

Regards,

Sun Direct Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information