[Resolved] Sun Direct — recharge wrongly done

Cpsbls

Jan 28, 2020

Address: TamilNadu

Please help sundirect.
I have recharged wrong smart card number [protected] (Satheeshbabu) which we have surrendered. Please transfer recharge amount to new smart card number [protected] (Parvathy)
Rmn *9932 for both smart card numbers.
I recharged for 3 months tamil dpo 2 pack for rs. 639 amount on 28.01.2020.
Kindly transfer the recharge amount to the existing smart card no *395. Please do the needful.

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Feb 1, 2020

Complaint marked as Resolved

Chat support and toll free customer support were not helpful they keep saying that they cannot do anything and they didn't understand my issue properly.later Raised a complaint in sundirect dth website and also here. I gave correct reference no for my transaction and they transferred the amount to my smart card. Thanks Sun Direct Team.

Sun Direct customer support has been notified about the posted complaint.

Jan 31, 2020

Updated by Cpsbls Bank transaction reference no.[protected]

Jan 31, 2020

Updated by Cpsbls Sorry Ignore previous reference no. Correct reference no is [protected] dated[protected] for amount of RS.639/-

Verified Support

Feb 01, 2020

Sun Direct Customer Care's response Dear sir,

As per conversation, customer complaint about wrong recharge issue same has been resolved from our end

Regards,
Sun Direct Team.