[Resolved] Sun Direct — refund of double recharge

Sreepriya S

Apr 13, 2020

Address: Sun Direct TV Private Limited, CIN: U92132TN2005PTC055398, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028, Tel : 044- 4467 6767 FAX: 044 – 4067 9191, Email: info@sundirect.in

I am a sun direct customer. I have recharged with malayalam dpo pack on 1st april 2020. Since the initial recharge was found as failure, i did recharge for the second time. But i later found that money was deducted from my account twice. I request you to kindly refund the amount of first recharge. The customer care centres are not attending the phonecall. I have already registered a complaint regarding this in the online portal. My complaint reference no : sr[protected]. Request you to kindly take needful action as soon as possible.

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May 15, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.
Regards,
Sun Direct Team.

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Comments

Revathi Kumarasamy

Mar 15, 2021

Hi, I have recharged for 199 rs. It got debited from my account. But recharge status was failure, so I recharged again. But for the failure recharge I did not get the refund yet. I have done this for my neighbour.

Ashwin779

Jun 28, 2021

Hi I have recharged with 329 rs .the money has been deducted from mine account but the recharge was unsuccessful so I tried again then again mine money was deducted by recharge was unsuccessful please refund my total rs 329+329=658.i have done my recharge from sundirect website