Sun Direct — reg- wrong recharge

Srinu535

from Hyderabad, Telangana

Aug 6, 2019

Address: Plot No.10, Pruvthi estates, ayyappa temple, Nandhigama, 509228

I have two accounts of sun direct network. First one account is not using due to set-up box problem and we taken another account in sun direct network.

Regularly/monthly we are using second account and recharging also same account.

I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

Today i done my recharge to first account instead of second account by mistake.

Confused due to not removed my first account and i have tried many time to customer care number[protected]/[protected] not reachable. Please refund my money rs.591/- (Including gst)

Kindly resolve the issue.

Regards,
Srinu,
[protected]/[protected],
Sun direct account number:[protected].

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Sun Direct customer support has been notified about the posted complaint.

Aug 07, 2019

Updated by Srinu535 Within 1 hour i was received a call from sun direct customer care. But i was busy when they called me i requested to call after 30 minutes. Now it has been 30 hours but no call ?

still i don't know which number will connect sun direct customer care from Hyderabad, Telangana state.

How can u say that "Resolved"?

Aug 13, 2019

Updated by Srinu535 Thank you for at-least sun i got call from sun direct customer care. They have promised to refund money will deposit with in the 24 hours. But now it is 120 hours completed.

Aug 17, 2019

Updated by Srinu535 They are responding the my query. What is the next step ? any one cloud help me please.

Aug 17, 2019

Updated by Srinu535 Sorry, ignore previous mail.
They are not responding the my query. What is the next step? Any one cloud help me please.

Aug 23, 2019

Updated by Srinu535 No response from Sun direct.

Oct 13, 2019

Updated by Srinu535 Dear Sun direct customer, could you please respond my complaint ? It has been completed for 2 months for resolve the issue but no progress...?

Nov 27, 2019

Updated by Srinu535 worst response from Sun direct

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Comments

Sumanth Paila

from Mumbai, Maharashtra

Aug 6, 2019

Hello sundirect .help me I'm sumanth.parvathipuram .SD no.[protected].i have do not call connect in sundirect customer care. Wat problem...because i want Sony ten1 sport channel immediately.I'm try to after 4 days..

maneuvering music maniac

from Hyderabad, Telangana

Aug 13, 2019

My smart card number is [protected]
I recharged my Sun direct account with telugu DOP pack 216 rupees.
The message viewing temporarily blocked please wait is being displayed.
Its really worthless services because I am trying to call customer care from 5 hours but it's not connecting.