[Resolved] Sun Direct — wrongly put in a pack

crazydrjoe

from Tiruchirappalli, Tamil Nadu

Aug 28, 2019

Address: Cherukara House, Cjeruvandoor, Kottayam, Kerala

I had called your customer care on 27th and changed my base pack to malayalam dpo pack 3 and added Ala carte hindi movie pack. After I disconnected the phone. It was hindi Jodi back which I didn't order. Then I called ur costomercare multiple times they told they cannot change the pack and one customer care personnel tried telling that he doesn't know English when I asked to talk to manager . Can u solve my problem
My smart card number is [protected]
My registration. Phone is [protected]

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Oct 4, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2019

Sun Direct Customer Care's response Dear sir,

As per conversation, customer complaint on wrong add-on same has been resolved and customer requested for Hindi movie Jodi pack same has been activated.

Regards,
Sun Direct Team.