[Resolved] Tanishq — discoloration of mangalsutra

RajSharma82

from Jalandhar, Punjab

Sep 6, 2019

Address: Titan Company Limited No.410, Model town, Jalandhar, 144001

I have purchased a mangalsutra from tanishq store in model town, jalandhar[protected]. It is 22kt having 8.320 gms wt., pricing 29931.37 from which i had scheme discount of 1811 rs. So the final rate was 28, 964.
My wife has been wearing it daily but its shine started fading after a month which i ignored at first. Then after few months it completely lost its shine. Now from last 20 days a copper color has been started showing.

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Oct 8, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2019

Titan Company Customer Care's response Dear Raj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve