Tanishq — Refund of my 3 acts held with Golden Harvest Scheme of Tanishq

Address: Tanishq india

I have had 3 acts with Golden Harvest Scheme of Tanishq started in Feb 2020. Given by a lady named Neelu at Tanishq Indore Store. She only subsequently opened my other 2 acts in year 2021 and 2022. Earlier I was told that I can accumulate this amt and use whenever I want to buy jewellery. Now recently they informed that as per new guidelines they cannot hold the amt more than 400 days. I understand there can be change. Now since last 1 month almost i have been chasing them over customer care calls mails i have not received any refund. My act can be checked for the same. First they told me some information is missing so they have issued cheque same day i called them and informed that i don't stay at that address i need neft she told me to revert on mail and also to mention about refund of my other 2 acts. I did that but no response. After 2-3 days i again told some other customer care officer told me they will process cheque and then stop it and then do neft i said fine and told me to send 2 different mail for other to acts. I said fine and did that. No response then again I called they told me to fill a Google form. For neft of my 1 act ok I did that and again asked for revert for other 2 acts no response. Till date I have sent multiple mails multiple calls. I even called the lady who sold me golden harvest she told me she has left the org. Today I received a mail said cheque has been dispatched. I mean after mentioning it so many times over mails and call still they dispatch the cheque?? Which will not be received by anyone as no one stays at that add. And for my other 2 acts i have no response from Tanishq cust care till date. This is my hard earned money may be small amt for them but big one for me. I need my refund back entire money. Not expected this from a tata group company