Tanishq — Wrong order received twice

Address: 6, Landmark, 17th Cross Rd, next to Bank of Baroda, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102

I had placed an order for customised diamond ring on 23rd May, Order number-175. All correct details were provided to the store manager and the order was placed correctly.At the time of delivery the wrong product was delivered.

The store rep told us that the factory team had made a mistake and asked us for 2 days to do a feasibility check.Post which second order was placed on 31st May, order no 197.
Again wrong product was delivered to us.There has been no proper response by the store executives or the manager.They are simply blaming the other teams.I am shocked by this kind of service and my money is also stuck.Please provide a resolution.