We have booked a Europe tour, after consulting with Thomas Cook's sales rep. Until the initial payment was done, there was lots of follow-up and support. This led us to believe that Thomas Cook actually cared about its customers. Such was not the case later. At the time of booking, we clarified that if in case there were VISA delays, Thomas Cook would reschedule flights as necessary. They urged us not to worry, and that the package accounted for change of plans. Ultimately, our VISA was delayed, but not so much as to change our package date. They still applied extra charges to our account, stating different reasons. One of them said it was due to VISA delays, the other said it was due to not making the full payment on time. There were issues with their payment link, which we raised early on, but it was ignored. Every question that we had about these charges, or the process in general, was met with a vague response, as no one was able to provide a definite answer. We are trapped now, after losing so much money, but i would urge you to either go on your own, or with another travel agency. Was this information helpful? | 
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