Eight Sr citizens went to Kashmir based on Thomas cook tour package. We opted for 4 rooms. Payment made online based on their online grid for each family, took almost whole day with too much hassle. Hotel voucher not given until we check in the houseboat at Srinagar. When received the hotel voucher we realised Thoms cook sublet the tour to a local contractor. Houseboat accommodation at Srinagar was horrible, dirty toilet, revolving toilet seat, rusted pointed toilet paper stand, no hot water for bath at night or room heater.
At Pahalgam, Thomas Cook given us servant quarters with no proper access to enter the room. Revolving toilet seats, leaking health faucet, rotating washbasin tap are few highlights. After 3 days of struggle, we got apologies from Thomas Cook. No AC tempo traveler given, no park visit ticket given, no valley visit transport given as per quotation and we found this new management does not care about the promise, quotation or customers. Once money paid to them will not come back. Thomas Cook really cooked us. Was this information helpful? | 
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