Titan Company — OTP issue

Address: Ahmedabad

Dear Mr. C K Venkataraman,

The CEO,
Titan,

This is with great displeasure I am forced to write to top management of Titan.

I have bought Titan Smart Watch a preminum watch from store. I think i have made mistake by picking your brand for it. There are other smart watch brands not big as yours but their process is very smooth and easy process for customer to start wearing the product.

Conerns:

1. No understanding of customer pain.

2. No one wants to revert or repond. ( Refer trail mail)

3. Nobody is bothered to understand what is the issue raised.

4. I m not able to get OTP for registration as per the process in the box. It's 3 day.

5. I m from Telecom and understand DND process and the SMS delivery process.

6. Your team didn't call and when didn't get any call and post waiting no one called me back i had called call center. The person name kartik said it's ur issue of DND hence it is no issue from our side. Pls note before writing and calling you i have already got the same check with my technical team and have confirmed me with logs it is issue of Titan end.n

7. Your team said for call back and the person doesn't know what is process and same gets repeated.

8. They have not idea of return process.. one cll center person says no policy. And other says it's 30 days.

No call back yet.

No resolution.

I m forced to Write to you.

Request your intervention
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Titan Company customer support has been notified about the posted complaint.
 
8 Comments

Comments

Hello,
I mistakenly bought the so called SMART watch and facing thesame issues. Do you have any resolution for it ?
I am equally frustrated.
Can someone at TITAN please resolve the OTP issue
vimal1331's reply, Dec 3, 2023
OTP Received from only India Mobile Number
I am now stuck with a brand new smart watch that can not be activated because the Titan smart app won't send OTP code.
The 'terms & condition' check box also can be checked leaving me with a watch stuck on scan to pair.
Please help.
Same here. Got the smart watch but not getting OTP. Which smart requires OTP anyway? My Samsung watch never asked for OTP. I don't know what to do. Will get it returned I guess. Very disappointed with it. Was very loyal to Titan till date.
I have bought a new titan Raga watch and for claiming warrenty I have submitted by registered mobile number otp is not received.what kind of platform is this generated otp is not coming.
vimal1331's reply, Dec 3, 2023
OTP Received from only India Mobile Number
I didn’t recieve any otp from titan app, how I can recover it? Please if you have any information reply.
Dear Titan customer care
Where is OTP?? ??
vimal1331's reply, Dec 3, 2023
OTP Received from only India Mobile Number
OTP Received from only India Mobile Number

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