[Resolved] Titan Company — Replacement of defective titan model nh2486sm02

Ruchika Sahu

from Asansol, West Bengal

May 25, 2017

Address: 760004

Website: www.helpdesk.titan.co.in

Der sir,
I have purchased a watch from berhampur world of titan showroomon[protected]. After 4-5 months it was found defective and was repaired by the showroom. According to the showroom people the problem was with the machine and was consoled that the watch will work properly. But again within 1 month the same problem aroused. The watch is not worth the price as i have to run to the showroom now and then.
Now i want replacement of my watch or refund of my money. Because again and again i can't run for getting the watch repaired even within warranty period.
If the watch is having so much of defects within 1 year of purchase then what is the guarantee that it will work even after the warranty period.
Therefore i want you to resolve my issue on or before the warranty period because i wont be held responsible for not lodging the problem earlier.

Ruchika sahu

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Jun 26, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

May 26, 2017

Titan Company Customer Care's response Dear Ruchika,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve