Titan Company — replacement of my titan watch glass

Dr. MANOJ KUMAR

from Lucknow, Uttar Pradesh

Oct 20, 2019

Address: the phoenix united mall lucknow, Lucknow, Uttar Pradesh, 226608

I have visited titan world showroom twice at phoenix united mall lucknow, but they refused to replace my watch glass. And then i ask them when it will come they said that i dont know. Very pathetic behaviour by staff.
The showroom owner did not replacing my titan watch glass which i bought in nov 2014 in hyderabad and now im visited at titan showroom situated in united phoenix mall lucknow for replacing my that watch glass which is rectangular.

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Titan Company customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Titan Company Customer Care's response Dear Manoj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Oct 22, 2019

Updated by Dr. MANOJ KUMAR Thank you so much titan,
my mobile no. <[protected]> and Email ID <dr.[protected]@gmail.com>