[Resolved] Titan Company — titan 9322sl03j leather analog men's watch

BinuM

from Delhi, Delhi

Oct 21, 2019

Address: New Delhi, Delhi, 110045

I have procured one titan watch (Titan 9322sl03j leather analog men's watch) online from snapdeal. The item delivered without warranty card and i took the watch to a titan shown room to check whether the snapdeal delivered me a genuine titan product and they informed that the watch snapdeal delivered to me is of duplicate make.
I regret to inform that a brand name of titan is being misused by snapdeal to cheat the customers. Necessary action may be initiated against snapdeal as well as provide me a genuine titan watch.

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Nov 22, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Titan Company Customer Care's response Dear Binu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Oct 22, 2019

Dear Binu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal