[Resolved] Titan Company — titan raga women's watch

Binayak Deb

from Kolkata, West Bengal

Oct 18, 2019

Address: 1/328, Gariahat Road South, Jodhpur Park, 700068

I Dr.Binayak Deb have purchased a Titan Raga women's watch online via Snapdeal. I was told at Titan showroom that this is a fake product with Titan's logo imprinted on it. I am enclosing the details of the purchase and photo of the product for your kind attention.I would request you to kindly treat this complaint urgently as it is defaming your company's image and name. If no visible action is taken at the earliest, I will have no other option but to lodge a complaint under CRPC 420 against the Snapdeal.

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Nov 22, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Titan Company Customer Care's response Dear Binayak,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve