[Resolved] Titan Company — titan refund pending since a month of initiation

[Resolved] Titan Company — titan refund pending since a month of initiation

A Achu1309 from Mumbai, Maharashtra Aug 28, 2019

I had returned a gold chain purchased through online portal of Titan which has been received by the team. I got an email confirming refund initiation on 27th Jul’19 stating it will take 7-15 working days to receive the refund. However till date there has been no update on refund status despite of writing several mails to customer care team. The company can’t be fooling customers with false commitments if they can’t fulfill it! Was this information helpful? No (0) Yes (0)
Oct 1, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Aug 30, 2019 Titan Company Customer Care's response Dear Achu, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve
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