Titan Company — very rude behaviour by store named b.g.electricals, bhavnagar gujarat

Address:

Bhavnagar, Gujarat, 364002

SERIOUS MATTER TO BE NOTICED BY MANAGEMENT

Respected sir,

I want to start my talk to the point.

I am 15 year old customer of titan watch. Even my whole family is wearing titan watch and I always gift my staffs and relatives your watches on different festivals.

Now the issue is as under:

I gave my titan watch for dial glass replacement at your authorized service Customer service named B.G.ELECTRONICS, Opp. Jain Girl’s School, 1st Floor, Ghogha Gates, Bhavnagar-1, Gujarat, India. Ph.[protected], Mo-[protected] on dated 07/12/2017 and got receipt from store vide receipt no-715.

They told me to get back your watch next day and as they told, I went today for getting back my watch but unfortunately I forgot to keep receipt with me so I asked my wife to send the image of that receipt so I could show them for reference.

I requested the person in charge and the store owner that normally I would busy due to business so please go for some practical solution as my house is 8 km far from the store. I was agree to give my id proof but they refused. They were saying that without receipt we will not give you watch.

I asked them if the receipt might be lost then what will you do ?, then I was really surprised with their reply as they replied that “your watch will also be lost”.

WHAT A RUDE BEHAVIOUR I EVER FACED FROM ANY CUSTOMER SERVICE STORE EXECUTIVE…!!!

Then I requested to store owner that do needful, and I also asked them if my received might be lost then what will you do? Then against I was surprised second time.

He told that “without receipt, we will give your product after 15 days”

WHAT A GREAT REPLY I EVER RECEIVED FROM YOUR CUSTOMER SERVICE STORE OWNER…!!!

I also request him that please dial a call to your head office, I will talk to them and will ask for what are the rules to solve this problem but owner told that “this is my store and I make the rules and all customers have to follow such rules”

Any ways, I left the store immediately but one thing I want to tell you that

My dear sir, I am also doing business in service sector but I know what is the value of customer. Such stores are representing the brand TATA.

Now I have decided I will never buy watches from titan if I got such surprised reply from your stores.

I have also attached video to prove behavior of your executive at B.G.Electronics and also attached my receipt which was given by them with this mail.

My request is to please train your staffs very well and teach them how to behave with customer and go for some practical solutions.

I could have shared this issue in social media and consumer forum but I know what is reputation and public image for business so before doing this I felt good to share it with you and see what are actions from your side.

Very Very bad experience with TITAN STORE.

Do Needful On urgent Basis and do not hesitate to contact me on below contact details

Mr. Vipul Bhatt

Mo:+[protected]

BHAVNAGAR, GUJARAT