| Address: Lalbaug Mumbai, Mumbai City, Maharashtra, 400013 |
I had visited titan eye plus lalbaug outlet for buying specs for my wife. The salesman said that they do not have the optometer and will be available after two days. As we have to get the specs, we purchased a frame costing rs. 850/-. When the optometer was available after two days the optometrist told us that she do not have any eyesight number and her vision is normal.
The sales man then suggested to get the eyes checked at an eye specialist and if the number is still not there, we will take return the purchased frame. So we visited the bacchubhai hospital in parel and there also the result was the same.
When my wife went at lalbaug outlet, the salesman said i have not talked about refund but you can buy something else. We both have sunglasses already and we both do not have eyesight number then why should i forcibly purchase something else (Sunglasses)?
I accept my mistake that before checking the eyesight i bought the frame. But that too happened as the shop was not having optometer at the time of my visit.
I believe you can deduct the handling charges, gst etc and refund the remaining amount.
Very much disappointed by the sales man replies!!!
Sandeep m
91-[protected] Was this information helpful? | 
Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you.
Could you please share your phone number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve