| Address: A2-205, Florida Estate, Keshavnagar, Mundhwa, Pune, Maharashtra, 411036 |
I bought a pair of spectacles at titan eye plus mg road, camp pune on 07 sep 2019 and paid rs, 45578/- for the same. The spectacles were received in a week's time and i started using them. Within a short duration of six weeks one of the eye glass has come out four times. Every time i went to the franchise and got it fixed and finally on 17 oct 2019 i asked them to find a permanent solution, i asked to meet the franchise manager but the staff avoided making some excuse, now the glasses are with them for almost a week and i haven't been given any assurance as to when i am likely to get them back. Such poor quality product and service is totally unexpected from a tata enterprise. I request that the spectacles be replaced on priority and the erring staff suitably cautioned for their poor response. Was this information helpful? | 
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve